AMR Research
| Address: | 2 Oliver Street |
| City: | Boston |
| State: | MA |
| ZIP: | 2109 |
| Country: | United States of America |
| Phone: | +1 617-542-6600 |
| Fax: | +1 617-542-5670 |
| Web Site: | |
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| Company Profile |
AMR Research is a strategic advisory firm that provides critical analysis and actionable advice to business and technology executives to help them manage resources, assess and mitigate risk, and increase business value. The company's research initiatives are based on The Performance-Driven Enterprise, a practical approach to understanding how business strategy drives technology adoption. AMR Research, founded in 1986, is headquartered in Boston, MA. |
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Management Team
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Tony Friscia, CEO and President
Bruce Richardson, Senior Vice President
Bob Blakeley, CFO
Peg Culotta, VP, Marketing
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by Document Type
Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
