Amacis
| Address: | 545 Boylston Street
3rd Floor
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| City: | Boston |
| State: | MA |
| ZIP: | 2116 |
| Country: | United States of America |
| Phone: | +1 617-896-9777 |
| Fax: | +1 617-896-9765 |
| Web Site: | |
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| Company Profile |
Amacis solutions focus on providing management information and control, maximizing productivity, and reducing the costs associated with sending and responding to electronic communications. Amacis’ product portfolio manages all forms of internal and external electronic communications including email, webforms, secure messaging, intelligent self-service, SMS and webchat.
Amacis' suite of solutions provides benefits for many different constituents within the corporation: the executive, the department, the call center, and the organization as a whole. |
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Management Team
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Pam Ravesi, VP Product Marketing
Erik Hille, VP Marketing
Jim Ducey, VP Sales
Alan McMillen, VP Worldwide Operations
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by Document Type
Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
