NetU is an Information Technology solutions and services organisation in the Eastern Mediterranean region with offices in Cyprus and Greece. Founded in 1991, NetU has customers and activities in 25 countries, extending from Europe to the Middle East, Africa, Asia and America.NetU, an IT business partner to medium and large organizations, provides world-class IT solutions in the areas of Business Applications, Professional Services and Total Solutions / Systems Integration. Our customers include some of the largest organisations in the Eastern Mediterranean region such as the Bank of Cyprus, the Cyprus Government, McDonald’s Hellas, Ritz Carlton, Commercial Union, Pfizer Hellas, Shell Gas, V.Ships, Cyprus Airways, Walt Disney, Khatib & Alami, Cyprus Telecommunications Authority, Unit |
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Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
