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Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.

CRM Directory - Company Profile About Customer Relationship Management (CRM) Today
Aspective

Address:
One London Road
City:
Staines
State:
Middlesex
ZIP:
TW18 4EX
Country:United Kingdom
Phone:
+44 1784-410420
Fax:
+44 1784-410444
Web Site:

Company Profile
Aspective specialises in 'front office' applications for sales, marketing, customer service and service management. Aspective offers its clients a flexible services portfolio covering strategic consultancy and implementation services through to a complete end-to-end solution – developed, hosted, managed, maintained and supported for a fixed monthly fee throughout the project lifecycle. The major propositions that Aspective offers are Customer Relationship Management (CRM) and Business Analytics, Enterprise Portals and e-Commerce, Work Force/Field Service Management and Managed Services.

Aspective has 13 years' CRM experience with over 100 projects in 40 countries, and is a strategic business partner for Microsoft CRM and a preferred implementation partner for Siebel Systems in the UK.

CRM

Categories

Management Team
Javaid Aziz, CEO
Steve Lomax, VP & GM Consulting
Paul Gaffney, VP & GM Managed Services


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