ServiceWare Technologies, Inc.
| Address: | 12 Federal Street Suite 503 |
| City: | Pittsburgh |
| State: | PA |
| ZIP: | 15212 |
| Country: | United States of America |
| Phone: | (412) 222-4450 |
| Fax: | (412) 222-4455 |
| Web Site: | |
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| Company Profile |
ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support.
They empower organizations to deliver superior service, while reducing support costs. Powered by ServiceWare's Cognitive Processor, a patented self-learning search technology, ServiceWare Enterprise enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web, in the help desk and through the contact center.
ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, telecommunications, retail, education, and government sectors.
Founded in 1991, ServiceWare is based in Pittsburgh, PA, USA, with European subsidiary operations in the UK. |
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Management Team
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Kent Heyman, President and CEO
Scott Schwartzman, COO
Lokesh Seth, VP Products and Technology
Tim Fitzgerald, VP Professional Services
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by Document Type
The proliferation of new contact center delivery locations globally has done little to allay fears of wide-spread price and attrition increases for outsourcing vendors.
