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Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.

CRM Directory - Company Profile About Customer Relationship Management (CRM) Today
Teleperformance USA

Address:
1991 S. 4650 W.
City:
Salt Lake City
State:
UT
ZIP:
84104
Country:United States of America
Phone:
+1 801-257-5800
Fax:
+1 801-908-5976
Web Site:

Company Profile
In the 10 years since it was founded, Teleperformance USA has grown to become one of the largest contact center outsourcers in the US market.

The company was ranked in the teleservices industry Top 50 in its first year of operation, the youngest company ever to achieve this status. It has also won recognition as one of the fastest-growing teleservices agencies in the United States while maintaining its reputation as a quality-driven, client-focused outsourcing partner.

Teleperformance USA is part of the SR. Teleperformance Group, a worldwide leader in outsourced CRM solutions with worldwide revenues of nearly $1 billion.

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