CRM Directory - Company Profile: Altitude Software

Altitude Software is a privately owned independent company and a technology leader in contact center solutions with the Unified Customer Interaction™ (uCI) product line. Altitude Software was founded in 1995 and serves over 600 customers of all sizes in 45 countries, either directly or through a wide network of partners.
The Altitude uCI solution is an out-of-the-box, infrastructure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SME's to huge multi-site organizations. Since Altitude uCI was engineered to integrate easily with enterprise front-office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.