BenchmarkPortal, Inc
| Address: | 3201 Skyway Drive, Suite 104 |
| City: | Santa Maria |
| State: | CA |
| ZIP: | 93455 |
| Country: | United States of America |
| Phone: | +1 805-614-0123 |
| Fax: | +1 805-614-0055 |
| Web Site: | |
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| Company Profile |
Through our reports, as well as our leading edge research, we aim to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole, worldwide.
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Management Team
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Anita Rockwell, President
Dr. Jon Anton, Director of Research
Dave Machin, Chief Information Officer
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by Document Type
Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
