Astute Solutions
| Address: | 2400 Corporate Exchange Drive
Suite 150 |
| City: | Columbus |
| State: | OH |
| ZIP: | 43231 |
| Country: | United States of America |
| Phone: | +1 614-508-6100 |
| Fax: | +1 614-508-6110 |
| Web Site: | |
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| Company Profile |
Based on the award-winning PowerCenter™ suite of products, Astute delivers flexible contact center management solutions that improve speed-of-response, data collection, agent efficiency, and customer visibility. Astute’s solutions enable B2C contact centers to: identify and manage anonymous consumers and customers; enable and manage multiple communication channels; process issues through a single user interface and unified database; and leverage consumer feedback across the enterprise through customizable reports. Our solutions support actionable workflow, handle root cause analysis, and provide robust, analytical reporting. The result is a unified system to track all consumer touch points (letter, fax, email, chat, and voice), more efficient agents, and more satisfied, loyal customers. |
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Management Team
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Joseph Sanda, CEO
Greg Miller, COO
Sabrina Stover, CFO
Clark Woodford, VP of Sales
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by Document Type
Governments face growing pressure to improve the customer experience for citizens accessing public services, according to a new Deloitte report titled One Size Fits Few: Using Customer Insight to Transform Government.
