CRM Today - Employee Relationship Management ERM

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What is ERM

Employee Relationship Management (ERM) is a cutting-edge, critical business process that enables your employees to do their job better. It is a process used to better manage your relationships with, and the working practices and effectiveness of, your workforce.

Through integrated internal systems, ERM allows your employees to have the necessary information at their fingertips to meet your customers' needs, while at the same time working toward corporate objectives and meeting and managing personal goals.

Experts Corner

Having spent the money to identify our online customers, how can we maximize that investment by knowing the best time to reach them?
David King, Fulcrum Analytics
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Highlights

Q&A with Vivek Thomas, President, Maximizer Software
Vivek Thomas joined Maximizer in 2002 and began serving as the CRM software provider's president on June first of this year. He graciously agreed to an email interview with CRM2Day about the current state of the CRM market and Maximizer's plans for the future.
by
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The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage

Author: By NetSuite
Doc Type: White Paper
	Format: PDF	Size: 285 kb

Abstract: Software-as-a-Service (SaaS) represents a breakthrough in technology delivery, serving as a powerful catalyst for changing the value proposition and economics of business management. For mid-size companies, SaaS can be a great alternative to sinking valuable investment dollars into high cost/low return strategies. Download this FREE whitepaper to learn how NetSuite’s SaaS system can benefit your business.>>>

Topics: eCRM | Employee Relationship Management | Web Services |

CRM Function: CRM ROI |

CRM Methology: CRM Strategy | CRM Overviews |

Seven Steps to Successful CRM Implementation

Author: By VendorGuru
Doc Type: White Paper
	Format: HTML

Abstract: Read this white paper to learn about seven crucial steps your company should take in order to have a successful CRM solution implementation. Learn from VendorGuru who the right companies may be for your company specific implementation.

Topics: eCRM | Employee Relationship Management | Sales Force Automation | Customer Service |

CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |

CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |

The Paper Shufle: What is it really costing you?

Author: By Pivotal
Doc Type: White Paper
	Format: HTML

Abstract: Today's leading manufacturers are making the transition to a demand-driven business model, integrating sales, marketing, and service processes to become more customer-centric. Pivotal offers an industry-specific solution that meets the complex needs of manufacturers, helping them to integrate and manage their entire business while increasing their competitive advantage.

How to Ensure That Your Employees Will Want to Use CRM

Author: By Pivotal
Doc Type: White Paper
	Format: HTML

Abstract: To gain a competitive edge in today's business environment, companies need to be customer-driven. Pivotal specializes in delivering flexible, powerful CRM that enables companies to implement customer-centric strategies that deliver a customer experience that sets them apart.

Leveraging Surveys for Organization Change: What Global Information Solutions Provider Experian Learned By Engaging with Employees

Author: By Tracey Carsten Roll, Ph.D., Industrial & Organizational Psychologist
Company: Experian
Doc Type: Case Study
Pages: 3	Format: PDF	Size: 18 kb

Abstract: The case study discusses how information solutions provider, Experian utilized an online data collection and survey technology from Inquisite to engage employees in the feedback life-cycle process, which enables an organization to gain valuable feedback and hear the “voice” of both its employees and customers.

Topics: Employee Relationship Management |

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