A call center is a central place or network of places where customer and other telephone calls are handled by an enterprise. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.

Call Centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large enterprise that uses the telephone to sell or service products and services.