| What is Call Center |
| A call center is a central place or network of places
where customer and other telephone calls are handled by an
enterprise. Typically, a call center has the ability to handle
a considerable volume of calls at the same time, to screen
calls and forward them to someone qualified to handle them,
and to log calls.
Call Centers are used by mail-order catalog organizations,
telemarketing companies, computer product help desks, and
any large enterprise that uses the telephone to sell or service
products and services. |
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| Experts Corner | Having spent the money to identify our online customers, how can we maximize that investment by knowing the best time to reach them? David King, Fulcrum Analytics Read more... |
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| Highlights |
Q&A with Vivek Thomas, President, Maximizer Software Vivek
Thomas joined Maximizer in
2002 and began serving as the CRM software provider's president on June
first of this year. He graciously agreed to an email interview with CRM2Day
about the current state of the CRM market and Maximizer's plans for the
future. by Read more... | | |
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| Author: By Srivalsan K Pillai |
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Doc Type: White Paper
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| Pages: 7 |
Format: PDF |
Size: 128 kb |
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| Abstract: Copious amounts of data are captured in CRMs daily. This data is typically analysed to determine the top 10 reasons for customers contacting the organization for help. The analysis becomes the basis for corrective action to minimize customer problems and for training to enhance customer experience. |
| Topics:
Call Centers | |
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| Author: By Microsoft |
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Doc Type: White Paper
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Format: HTML |
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| Author: By SAP America, Inc. |
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Doc Type: White Paper
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Format: HTML |
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