Call Centers & Customer Service
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Featured Company
Comergent, a Sterling Commerce Company, delivers a complete range of powerful eBusiness software solutions for B2B, B2C, B2B2C and B2Everyone that improves the efficiency and effectiveness of the selling processes-from inquiry to cash-in 120 days or less.
To learn more: Click Here
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Featured Company
Your business depends on delivering outstanding customer experience. InContact™ by UCN™ offers a suite of on-demand, advanced contact handing applications that can improve the quality of each and every customer contact your business makes. With inContact, you can increase the efficiency of your customer contact center, improve customer service, and boost overall profitability. This hosted solution does not impact your existing IT or phone systems infrastructure, and requires no CapEx expenses or long term licenses.
To learn more: Click Here
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Achiever Software
Achiever Software are the UK based authors of Achiever CRM and Achiever.net. With over 12 years experience in implementing solutions, the company has a wide-ranging client base.
Adjoined Consulting
Adjoined Consulting is an industry-focused, full-service management consulting, technology services and outsourcing firm.
AlphaNova
Global provider of collaborative CRM software, whose solutions are designed to help reduce costs and increase profits for customer-driven companies working in collaboration with internal and external third parties.
Altesys
Our mission is that of providing enterprises with innovative CRM solutions capable of enhancing existing communication channels (telephony, e-mail, web, fax, sms).
AltiGen Communications
AlitiGen provides next-generation IP telephony systems.
Altitude Software
Altitude Software is a privately owned independent company and a provider ofcontact center solutions with the Unified Customer Interaction™ (uCI) product line. Altitude Software was founded in 1995 and serves over 600 customers of all size.
Amacis
Amacis is a provider of Electronic Communications Management Solutions to global enterprises.
American Systems
AMERICAN SYSTEMS is a privately-held, employee-owned professional, technical, and IT services provider. We apply diverse and innovative teams of experienced professionals to enable our government and commercial customers to accomplish their missions successfully.
areHelpDesk.com
The Active Request Engine is n Web and wireless based solution which provides complete access not only to your customer sales, production, and support information, but access to your back office accounting.
Astea International
Astea provides integrated CRM solutions including field service, logistics and supply chain functionalities for companies who manage capital equipment, mission critical assets and human capital.
Astute Solutions
Astute Solutions specializes in delivering vertically-focused, completely integrated consumer contact center solutions for the unique needs of B2C companies.
Atmyside
Atmyside provide eService solutions that deliver real-time customer service and support. Its solutions include software for self-help, e-mail management, web chat and collaboration and data capture.
BenchmarkPortal, Inc
BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers.
Bold Software
BoldSoftware develops, markets and supports an integrated suite of e-Business infrastructure solutions addressing online customer interactions.
Call Center Poland SA
Outsourcing call center company in Central and Eastern Europe specializing in providing high quality multilingual telesales, customer care and other business process outsourcing services 24 hours a day, 7 days a week.
Call Centers Romania
Romanian Call Center providing Business Process Outsourcing (BPO) located in different cities in Romania (Bucharest and others).
Cententia
Cententia was founded in 1998 in Athens Greece, and specializes in the development and implementation of AroTRON™ CRM, the first 100% Greek CRM solution.
ChaseData Corporation
ChaseData Corp developes, markets, and sells predictive dialing and contact managerment software to small and medium size contact centers.
Cincom Systems
Cincom Synchrony simplifies the contact center by uniting an intelligent agent desktop with multi-channel interaction management, enabling your agents to work smarter and faster. The result is significant productivity and revenue gains, as well as cost savings.
Cintech LLC
Cintech is a provider of customer connection technology since 1987. Whether agents use e-mail, chat, or the telephone, Cintech's software helps them respond quickly and professionally.
CIS-Solutions
CIS Solutions offers a variety of software solutions for a large variety of companies comprising CRM Software for small and medium companies, CIS-Loyalty, CIS-Call Centre, and CIS-Campaigns.
ClickFox, Inc.
ClickFox provides Customer Behavior Intelligence solution for contact centers. Much like an MRI for the human body, ClickFox sees actual customer behavior in self-service applications, like IVR/Speech, web and CRM.
ClientLogic
ClientLogic is an international business process outsourcer in the contact center and fulfillment industry.
Comergent Technologies
Comergent delivers a complete range of powerful eBusiness software solutions for B2B, B2C, B2B2C and B2Everyone that improves the efficiency and effectiveness of the selling processes—from inquiry to cash—in 120 days or less.
Connect2, Inc.
Connect2inc is a Philippines based call center provider of customer service solutions offering outsourced customer care and customer support through email, voice, and live chat.
Connextions
Connextions provides outsourced eBusiness services, offering fully integrated, and Web-enabled customer care and supply chain management solutions.
Contact America
Headquartered in La Jolla, California, Contact America is a dynamic, full capabilities outsourcing call center, specializing in inbound, outbound, sales and customer service.
Context Technologies
IT Solutions provider specializing in CRM and Systems Integration for the SMB market.
Conversagent, Inc.
Conversagent’s mission is to provide an on-line system that handles the high quantity of routine inquiries, while freeing support staff to handle difficult cases or up-sell opportunities.
Coordinated TECHnologies
We provide enterprise wide, scalable and secure open source web enabled business software solutions in a hosted ASP environment.
CRMXchange
Founded in 1995, CRMXchange is a web site exclusively devoted both to the information needs of CRM/Contact Center professinals and the Integrated marketing needs of industry suppliers.
CSG Systems
CSG is a provider of next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets.
Customer Centricity, Inc.
Management consulting firm specializing in creating highly efficient customer-focused organizations.
CyberStream
CyberStream is a systems integration, software development and IT consulting company specializing in applications for the converged telephony and data network environment.
Database Systems Corp.
Database Systems Corp. develops call center technology products and provides telephony services.
EasyIVR
EasyIVR is a service organization dedicated to provided online call center solutions including interactive voice response (IVR) and voice broadcasting phone applications.
Edgil Associates
Edgil develops electronic payment processing software for call/contact centers. Edgil's software facilitates credit card and electronic check transactions from buyers to the payment network.
eGain Communications Corporation
A provider of customer service and contact center software and services.
emailtopia
emailtopia was founded in 1997 and is the developer of Response Manager, an intelligent server-based software email response management tool.
Enigma Business Consultants Limited
Enigma specialise in developing and improving service delivery operations especially in customer contact centres, remote sales force, field workforce and billing operations.
Envision
Envision Telephony, Inc. is a provider of contact center software solutions that empower businesses to maximize every contact with their customers.
Epicor Software Corporation
Epicor delivers end-to-end, industry-specific enterprise software solutions using market-defining technology for clear customer competitive advantage and profitable growth.
Epiphany Inc.
Epiphany provides CRM software solutions that increase profitability at consumer-oriented companies by making every customer interaction intelligent.
ExDesk
ExDesk is a provider of help desk software and customer support solutions.
Expertcity, Inc.
Expertcity, Inc., founded in 1997, is the leading provider of Web-based remote-access and customer-support technologies.
FINEOS Corporation
FINEOS is a global provider of innovative componentized software solutions for the insurance, government social insurance and banking industries.
Firstwave Technologies, Inc.
Firstwave Technologies, Inc. is a global provider of strategic CRM solutions specifically designed for the Sports and High Tech industries.
ForeSoft Corporation
ForeSoft Corporation based in Chicago, IL is an application service provider, offering Web-based cutting edge technology solutions for project management and customer support automation.
FrontRange Solutions
FrontRange Solutions USA, Inc. is a software provider catering to the the Small-to-Mid-Enterprise (SME) and distributed enterprise markets, and maker of solutions HEAT® and GoldMine®.
Genesys
Genesys is 100% focused on call center software, delivering real-time interaction solutions to medium- and large-sized businesses.
Helix Partners
Helix Partners offers consulting services and software to call centers and processing centers.
Helpdesk LLC
Helpdesk LLC is led by an experienced team of software industry professionals who are committed to providing secure, customizable, scalable, reliable, easy-to-deploy online CRM solutions.
Ineto Services
Ineto Services is a hosted contact center provider offering an affordable web-based communications solution for your service, support and sales organizations.
Infovision Group
Infovision Group provides call centers services, database management and back office support services for domestic and international customers.
InStranet, Inc.
InStranet’s Content-Based Applications Suite is the first solution designed to help large corporations securely create, manage, and deploy critical sales and marketing content for enterprise channels.
Integrity For You, Inc.
Pro-Active Customer Contact provider.
Interactive Intelligence
Interactive Intelligence is a global developer of multi-channel customer interaction management software. The company was founded in 1994 and has more than 900 customers worldwide.
Island Data Corp.
Island Data's software, Insight RT™, analyzes unstructured customer communications such as emails, web form comments and survey comments in real-time.
iTechnologies Corporation
iTechnologies Corporation is an international provider of IT services, solutions and products with a broad base of expertise in the United Kingdom and at our offshore facility in Macedonia.
Kemma Software
Provider of help desk and customer service applications.
Knoah Solutions Inc
Knoah Solutions is a leading offshore outsourcing company with multiple facilities in Hyderabad, India and management located in both India and the US. Knoah Solutions provides world class multi-channel customer service and technical support, as well as BPO services. Our state-of-the-art infrastructure, proprietary software (KnoahsARK), experienced management team, and highly skilled agents deliver our clients award-winning results.
Knoah Solutions is an ISO 9001:2000 certified company; and has received industry accolades including "Top 100 Service Provider", "Top BPO Provider", and "Rising Star".
Knowlagent
Knowlagent is an innovative software company with a strategic solution that drives revenue and customer loyalty initiatives in forward-thinking call centers.
Latigent
Latigent is a solution provider for call center intelligence, reporting, analytics, employee performance management, and business process management (BPM) software designed specifically for the contact center.
LeadMaster, Inc.
LeadMaster delivers tangible benefits to sales, marketing and call center teams through its web-based CRM solutions. Combines sales force automation, marketing automation and virtual call center.
M-Tech Information Technology
M-Tech is a provider of identity management solutions, whose solutions streamline user provisioning and password management processes, providing organizations with improved security and a quick
MAXIM Technologies, Inc.
IT Consulting Firm specializing in Systems Integration and Software Development.
Merkafon Teleperformance
Fully Bilingual Call Center Services - U.S., México & El Salvador. Customer & Tech Support, Acquisition, Upsell, Lead Generation, Interpretation, Opinion Polling & Consumer Research.
Motivational Marketing Inc.
Motivational Marketing is a sales and marketing consulting firm offering Customer Relationship Management services nationwide.
Motorola
Motorola provides workflow management and Customer Service Request systems for the public sector.
Nestcallcenter
European Contact/CallCenter outsourcer, specialising in the Southern European markets.
NetLert
NetLert brings over 6 years of software development and marketing expertise to the call center industry, specifically in the areas of call center analytical reporting & web-based communication tools.
NetReflector, Inc.
Provider of customer satisfaction measurement solutions leveraging powerful online survey technology that integrates with enterprise CRM and contact center applications.
Noble Systems
Noble Systems' contact center technology suite includes predictive dialing, ACD, blended communications, web features, custom scripting, on-screen reporting, agent monitoring, and more.
NXi Communications, Inc.
NXi software systems allow deaf communications with the hearing through telephone-like features for text-based communications. CRM Centers needing access to deaf employees or clients need NXi.
Parallax Technologies Corporation
Parallax is a Call Center Integrator of Workforce Optimization applications that monitor and report on Agent effectiveness and efficiency.
Parature
Parature provides customizable help desk software products for companies to improve internal and external support. Parature's web-based help desk software is easy-to-use, comprehensive and affordable.
PeopleSoft
PeopleSoft offers integrated applications for customer relationship management, business intelligence, supply chain management, employee relationship management and financial management.
PictureSez
PictureSez helps reduce customer care costs and increase usage by creating and hosting visual answers to frequently asked questions, so customers find it easy to help themselves at your website.
Primus Knowledge Solutions
Primus Knowledge Solutions develops software solutions that power self-service to assist service offerings for mid-market and Global 2000 organizations.
Qualte
Qualte provides a complete hosted solution for web customer support.
Resource Center for Customer Service Professionals
Call Center, Help Desk, Telecom Technology and Services, and Customer Satisfaction training seminars, certifications, books, videos, and other educational resources.
RightNow Technologies
RightNow Technologies is a provider of customer service and support solutions.
RSA Teleservices
RSA Teleservices provides call center consulting services in operational management, offshore, outsourcing, and technology selection.
Sales Catalyst Consulting Group, LLC
Solution Provider of ACCPAC CRM business solutions. We design, implement, train and support end-to-end CRM centric business solutions.
Sanver E-Solutions
Sanver E-Solutions is a Business Consulting and IT Solutions firm that offers E-Business solutions using ICT (Information & Communication Technology) tools and procedures.
Select International
Select International is a global provider of assessment systems for pre employment screening, selection and development.
Seneca Corporation
Seneca Corporation is a single source provider for outsourced and in-house technology support and helpdesk services.
Siebel CRM OnDemand
Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; customer analytics; virtual call center technology; embedded best practices; and world-class hosting from IBM.
Siebel Systems
Siebel Systems is a provider of CRM, business intelligence, and standards-based integration solutions.
SkyCreek Corporation
SkyCreek’s provides web-based, VoiceXML-compliant IVR platform, packaged IVR applications, and custom IVR solutions to improve operational effectiveness, drive customer centricity, and increase revenue.
SOCAP International
Nonprofit membership association offering a Web data bank, studies, conferences, publications, research, networking (local, national, and Internet) for executives in customer contact and customer care.
Softwin
SOFTWIN is a Romanian based company, focusing on providing IT-enabled services worldwide.
Talisma Corporation
Talisma is a provider of Customer Interaction Management (CIM) solutions that enable companies to deliver a truly exceptional customer experience. Talisma’s CIM suite improves customer satisfa
TechExcel
TechExcel provides high-end, configurable and integrated software solutions for customer relationship management (CRM), helpdesk support, software development lifecycle management and defect tracking.
TeleMagic
TeleMagic enables people to effectively access and use business-critical information spread throughout the organization.
Teleperformance USA
At Teleperformance USA, we provide contact center solutions that enable our clients to acquire and manage customers more effectively.
Touchbase
Touchbase is an AVAYA Platinum Business Partner operating in 19 Countries of the world.
Transversal
Flexible and intelligent web self-service solutions, enabling your customers to access the information they need, while efficiently managing online content and correspondence through a single process.
TurnkeyCRM
A single source for the best Microsoft CRM solutions, software and applications, sales force automation (SFA) solutions, customer service software solutions and information about CRM implementation.
UniPress Software
Developer of web-based service desk automation software serving the mid-market, as well as large and small organizations.
Verint Systems
Verint Systems Inc. is a global provider of analytic solutions for communications interception, digital video security and surveillance and enterprise business intelligence.
VersaDev Pty Ltd
VersaDev, a developer of web-based applications, has extensive experience creating high quality Help Desk and CRM software, corporate intranets, e-government software and custom websites.
Vertical Solutions
VSI developed the PowerHelp Enterprise CRM as an end-to-end solution for contact centers, help desks, field service and sales groups to maximize customer loyalty and profitability.
Vocent Solutions
Vocent delivers caller authentication solutions which automate the verification of caller identities.
Voice Print International
Voice Print International is a global provider in the development of cutting-edge, digital telephone call recording, screen capture and quality monitoring solutions.
Vulcan Solutions
VS provides advanced software solutions to the consumer financial services industry. The Vulcan system is an integrated platform for companies that sell insurance, loans and other financial services.
WNS Global Services Ltd
WNS Global Services manages and operates business processes for global companies in industries such as travel, insurance, professional services, retail finance and healthcare.
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