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Experts Corner
Having spent the money to identify our online customers, how can we maximize that investment by knowing the best time to reach them?
David King, Fulcrum Analytics
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Highlights
Q&A with Vivek Thomas, President, Maximizer Software
Vivek Thomas joined Maximizer in 2002 and began serving as the CRM software provider's president on June first of this year. He graciously agreed to an email interview with CRM2Day about the current state of the CRM market and Maximizer's plans for the future.
by
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CRM Today - Billing Account Management
Feedback Loop: 6 Ways to Make Customer Relationship Management and Financial Performance Work Together
Author: By VendorGuru
Doc Type: White Paper
Format: PDF Size: 303 kb
Abstract: CRM systems can improve financial performance. Demonstrating how this is possible and including the finance department in the selection process for CRM software can help overcome financial objections to investment in CRM capabilities. Download this free white paper to read about six ways a CRM system can enhance an organization's financial performance. Improving customer retention, focusing on customer optimization, measuring return-on-sales, evaluating sales representatives by profitability, employing hosted CRM solutions, and eliminating duplicate information systems are all ways a marketing department and a finance department can use a CRM system to work together toward common goals.
Topics: Knowledge Management | Business Intelligence | Enterprise Resource Planning | Billing & Account Management |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
New Era of Customer Centric PC & Billing
Author: By Krishna Bhagavatula, Bonny Kurlan, Venkatkrishnan Parthasarathy
Company: Tata Consulting Services
Doc Type: White Paper
Pages: 11 Format: PDF Size: 110 kb
Abstract: With vanishing investment income and a more competitive marketplace, insures have been focusing on simplyfying customer-facing business transactions and providing effective value-added services so as to build a partnership of trust with their customers.
Topics: Customer Service | Billing & Account Management |
 
Integrated Sales and Marketing for Consumer Products Companies
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: In this Whitepaper, explore how consumer products executives are gaining actionable market intelligence and clear visibility into all aspects of the enterprise, its suppliers, and customers to execute brand strategies efficiently at the shelf level. The key to their success is: an integrated sales and marketing approach.
Topics: Customer Analytics | eCRM | Relationship Marketing | Knowledge Management | Partner Relationship Management | Business Intelligence | Data Mining | eBusiness | Customer Service | Email Marketing | Supply Chain Management | Enterprise Resource Planning | Billing & Account Management | Content Management
Industry: Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Making the move from QuickBooks to Intacct's Financial Management Solution
Author: By Intacct
Doc Type: White Paper
Format: HTML
Abstract: "A series of market trends are reshaping the financial management needs of companies of all sizes, especially small and mid-size businesses (SMBs). Globalization is forcing these companies to contend with the challenges of properly tracking multiple currencies. At the same time, advancements in mobile technologies have created an increasingly dispersed workforce that must submit key data to a company’s financial system and be able to access this corporate information from anywhere, at anytime to do their jobs. In the past, moving from QuickBooks to a more sophisticated financial system meant acquiring a costly and complex on-premise software application. These applications entailed a significant upfront investment, long deployment cycles, and cumbersome business processes.Today, a new breed of Software-as-a-Service (SaaS) solutions has emerged to address businesses’ real-time financial management needs. This whitepaper will discuss these trends and examine how Intacct’s on-demand financial management solutions are responding to the escalating needs of growing companies." Read more
Topics: Enterprise Resource Planning | Billing & Account Management |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
GamePlan Case study
Company: Tigerpaw Software
Doc Type: Case Study
Pages: 3 Format: PDF Size: 1011 kb
Abstract: GamePlan, a provider of on-demand network systems for collegiate and professional teams to recruit, plan, analyze, and communicate faster than ever before needed to find a business software solution to manage both front-end and manual back-end management of inventory, workflow and accounting.
Topics: Supply Chain Management | Billing & Account Management |
CRM Methology: CRM Implementation |
 
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