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Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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CRM Today - Customer Service Customer Relationship Management (CRM) Today - Library - Customer Service
New Era of Customer Centric PC & Billing
Author: By Krishna Bhagavatula, Bonny Kurlan, Venkatkrishnan Parthasarathy
Company: Tata Consulting Services
Doc Type: White Paper
Pages: 11 Format: PDF Size: 110 kb
Abstract: With vanishing investment income and a more competitive marketplace, insures have been focusing on simplyfying customer-facing business transactions and providing effective value-added services so as to build a partnership of trust with their customers.
Topics: Customer Service | Billing & Account Management |
 
Customer relationship management: CRM's History = Your Future
Author: By Richard Barrington
Doc Type: White Paper
Format: HTML
Abstract: This white paper provides a "big picture" look at the history of CRM & proven techniques for choosing the features that best meet your organization's needs and goals. Learn how to give your business a competitive advantage. Read more...
Topics: Customer Analytics | eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
What to Look For When Purchasing CRM Marketing Tools
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: Learn how scope of service, industry specialization, ease of use, price, and support will affect how you implement a Customer Relationship Management (CRM) solution. VendorGuru has researched these critical factors for you and provides guidance on how not to make a mistake with your CRM implementation.
Topics: eCRM | eBusiness | Customer Service |
Industry: Finance | Telco | Retail | Utilities | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
The Future Sales Force - A consultative Approach
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn from Microsoft and InterDyn Business Microvar the keys to conducting a self assessment of your sales force to insure that your sales force is using a CRM or contact management system to properly connect a consultative sales approach, ROI analysis tools and sales proposal systems to their fullest potential.
Topics: eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing | Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Microsoft Dynamics and Microsoft Office Systems: Delivering Business Value through Interoperability
Doc Type: White Paper
Format: HTML
Abstract: This paper is designed to provide Microsoft Dynamics customers and partners with examples of how Microsoft Dynamics and Microsoft Office System work together. Common business scenarios are used to demonstrate the business value.
Topics: Customer Analytics | eCRM | Customer Service |
Industry: Finance | Retail | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Implementation | CRM Overviews |
 
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