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Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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What CRM solution is right for your business?

1. What are you looking for in a CRM solution? (Check all that apply)
Lead tracking/management
Contact tracking/management
Sales pipeline/forecasting analysis
Marketing campaign tracking and reporting
Call center tracking
2. What industry are you in?
3. How many employees will work with this system?
4. What is your Zip/Postal Code?
CRM Today - Telecom Industry
Integrating Customer Support, Defect Tracking and Knowledge Management,an architecture for success
Author: By Soffront, Inc.
Doc Type: White Paper
Format: HTML
Abstract: Learn how to reduce cost and increase your ability to support your customers by integrating Customer Support, Defect Tracking and Knowledge Management.
Topics: eCRM | Business Intelligence | eBusiness | Customer Service |
Industry: Finance | Telco | Retail | Government |
CRM Function: CRM ROI | Customer Loyalty | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation |
 
A Self-Assessment Guide for Small to Mid-Size Businesses
Author: By Maximizer Software, Inc.
Doc Type: White Paper
Format: HTML
Abstract: Maximize the ROI of your Customer Relationship Management System (CRM). Small to Mid-Sized businesses bave special concerns. Learn how to progress up the scale with more advanced processes in order to achieve incremental success without having to invest everything or tie up valuable internal resources up front.
Topics: eCRM | eBusiness |
Industry: Finance | Telco | Retail | Healthcare
CRM Function: CRM ROI |
CRM Methology: CRM Implementation | CRM Overviews |
 
How to increase Marketing Efficiency to Gain and Retain Customers
Author: By Soffront Software, Inc.
Doc Type: White Paper
Format: HTML
Abstract: Target your customers more efficiently by improving your markeing processes. CRM Software tools are designed to help automate these processes. This paper discusses the marketing challenges of today and examines how marketing automation and CRM software help solve these challenges. Details include the following "how to" items: Easily access a complete view of the customer...
Topics: eCRM | Relationship Marketing | Knowledge Management | Data Mining | eBusiness | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
4 Steps to Monitoring Team Performance to Accelerate Sales and Improve Customer Satisfaction
Doc Type: White Paper
Format: HTML
Abstract: Are your business processes for improving sales and customer satisfaction up to par in this uncertain market? Find out four key steps to monitoring your sales and customer service teams in order to ensure they are on a path to success. Get ahead of your competition.
Topics: Customer Analytics | eCRM | Relationship Marketing | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
CRM Portals: Get Information to the People who need it the Most
Doc Type: White Paper
Format: HTML
Abstract: This white paper provides a basic definition of a Portal, and then details the key characteristics of a CRM Portal, a Portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals, Customer, Partners, and Employees.
Topics: eCRM | Knowledge Management | Customer Service | Content Management
Industry: Finance | Telco | Retail |
CRM Function: Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Overviews | CRM Definition
 
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