| Experts Corner |  Having spent the money to identify our online customers, how can we maximize that investment by knowing the best time to reach them?
David King, Fulcrum Analytics
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| Highlights |
 Q&A with Vivek Thomas, President, Maximizer Software
Vivek
Thomas joined Maximizer in
2002 and began serving as the CRM software provider's president on June
first of this year. He graciously agreed to an email interview with CRM2Day
about the current state of the CRM market and Maximizer's plans for the
future.
by
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| Author: By Richard Barrington |
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Doc Type: White Paper
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| Format: HTML |
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| Abstract: The 2008/2009 recession has had an extraordinary impact on corporate budgets.
Even IT spending has been projected to slow, and this is likely to impact plans
for CRM systems. However, with CRM software having become an integral part of
any sales and service operation, how does a company balance budget concerns with
the need to run a sustainable business?
This white paper looks at six possible responses to that dilemma. It explains
how CRM plans have to account for the extraordinary economic environment, and
offers solutions for managing CRM budgets and/or using CRM systems to positively
impact the overall corporate budget. |
| Industry:
Finance | Telco | Utilities | Government | Healthcare |
| CRM Function:
CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention |
| CRM Methology:
CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition |
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| Author: By Richard Barrington |
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Doc Type: White Paper
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| Format: PDF |
Size: 319 kb |
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| Author: By Richard Barrington |
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Doc Type: White Paper
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| Format: PDF |
Size: 394 kb |
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| Author: By Kate Leggett, Director e-Service Product Strategy |
| Company: KANA |
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Doc Type:
Article
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| Format: HTML |
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| Author: By VendorGuru |
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Doc Type: White Paper
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| Pages: 5 | Format: PDF |
Size: 346 kb |
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| Abstract: When a company undertakes the challenge of training employees on CRM software,
it can get the most out of that training by involving the broadest population
of the firm in the project.
After all, CRM systems have applications which extend
well beyond the direct sales and service areas of the firm, and there is
a range of benefits to be realized from company-wide CRM adoption.
Download this free white paper to see seven distinct categories of benefits
to be gained by pursuing broader CRM utilization. In addition, this white paper
provides tips on how to promote greater use of the CRM system throughout the
firm, to make successful adoption more probable.
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| Topics:
eCRM | | | Industry:
Finance | Telco | Retail | Utilities | Government | Healthcare |
| CRM Function:
CRM ROI | |
| CRM Methology:
CRM Strategy | CRM Implementation | |
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