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Experts Corner

With the advent of huge spam levels, plus restrictions on email marketing from the EU, what is the effectiveness of permission email to customers and to prospects?
Andy Wood, MD, GI Insight
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Highlights

The ROI from the Socialprise
The amount of rich, unstructured data living on social Web sites continues to expand everyday due to the popularity of the Facebooks and Twitters of the world. This has the potential to offer salespeople a more updated, personalized view of leads than standard CRM applications alone can grant.
by Umberto Milletti, CEO
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What CRM solution is right for your business?

1. What are you looking for in a CRM solution? (Check all that apply)
Lead tracking/management
Contact tracking/management
Sales pipeline/forecasting analysis
Marketing campaign tracking and reporting
Call center tracking

2. What industry are you in?

3. How many employees will work with this system?

4. What is your Zip/Postal Code?

CRM Portals: Get Information to the People who need it the Most

Author: By Soffront
Doc Type: White Paper
	Format: HTML

Abstract: This white paper provides a basic definition of a Portal, and then details the key characteristics of a CRM Portal, a Portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals, Customer, Partners, and Employees. Read more

Topics: Knowledge Management | eBusiness | Customer Service | Content Management

Industry: Finance | Telco | Retail |

CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |

CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition

Negotiating with a CRM Vendor

Author: By VendorGuru
Doc Type: White Paper
	Format: HTML

Abstract: Read this white paper to learn the criteria that should be at the top of your priority list as you take your seat at the negotiating table for a CRM Solution.

Topics: eCRM | Sales Force Automation | eBusiness |

Industry: Finance | Telco | Retail |

CRM Function: CRM ROI |

CRM Methology: CRM Strategy | CRM Overviews |

CRM Checklist: What to Know Before You Buy

Author: By VendorGuru
Doc Type: White Paper
	Format: HTML

Abstract: With so many variations on sales force management, marketing automation, and analytics, it can be difficult to settle on one. This checklist breaks down the five steps to finding a CRM system worthy of your investment.

Industry: Finance | Telco | Retail |

CRM Function: CRM ROI | Customer Profitability |

CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |

Top Ten Reasons Why Your CRM should be Microsoft Dynamics CRM

Author: By Microsoft
Doc Type: White Paper
	Format: HTML

Abstract: In this whitepaper, Microsoft highlights the top ten reasons why it is beneficial for your business to implement a CRM solution that works the way your business works. Learn more from Microsoft and InterDyn Business Microvar in this whitepaper.

Industry: Telco | Retail | Government |

CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention

CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition

Soffront Software - The Benefit of Integrated CRM

Author: By Soffront
Doc Type: White Paper
	Format: HTML

Abstract: For most businesses the cost of acquiring a new customer is much higher than the cost of selling more to existing customers, so companies find it more and more important to work to improve customer satisfaction. Is yoru business aligned to keep your current customers satisfied. In this White Paper, learn important tips on how to create successful customer relationships while you improve your productivity and ability to work as a team.

Industry: Finance | Telco | Retail |

CRM Function: CRM ROI | Customer Loyalty | Customer Retention

CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition

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