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Experts Corner

"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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Electronic Commerce

Author: By Dr. George Doukidis
Company: Athens University of Economics & Business
Doc Type: Presentation
Pages: 66	Format: PPT	Size: 1 kb

Abstract: EC is an emerging concept that describes the bying and selling of products, services and information via computer networks (including Internet). EC uses several technologies (ranging from EDI to email). In fact, buying food from a vending machine with a smart card is considered EC.

Avoiding the Pitfalls that can Doom the Best Sales and Marketing Strategies...Beyond the CRM Hype

Author: By Greg Hatfield, Senior Vice President
Company: BI3 Solutions, Inc.
Doc Type: Presentation
Pages: 16	Format: PPT	Size: 245 kb

Abstract: The “Hype” has been around the implementation of packaged CRM applications as the end-all solution: Didn’t we all see this once before when ERP’s were going to solve all of managements’ needs? Avoiding the pitfalls early on can make a tremendous difference.

CRM Methology: CRM Overviews |

Rethinking CRM - The Beginning of the End

Author: By Rod Johnson, VP & GM
Company: AMR Research
Doc Type: Presentation
Pages: 26	Format: PPT	Size: 848 kb

Abstract:

CRM Methology: CRM Overviews |

Customers: What They Want and How to Deal With It

Author: By Patrick Molineux
Company: Computer Sciences Corporation
Doc Type: Presentation
Pages: 16	Format: PDF	Size: 188 kb

Abstract: How will customers want to be handled in the next few years? Does this actually involve technology? What should companies do to deal with these issues successfully and what opportunities do they bring with them?

Topics: Customer Service |

Advanced Supply Chain Management and e-Business

Author: By Charles C. Poirier
Doc Type: Presentation
Pages: 38	Format: PPT	Size: 1120 kb

Abstract:

Topics: eBusiness | Supply Chain Management |

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