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Experts Corner

"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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IVR Improvement Stategies: The Customer Experience is It!

Company: The Ascent Group
Doc Type: Presentation
Pages: 12	Format: PDF	Size: 533 kb

Abstract: The technical definition of Integrated Voice Response (IVR) is a telecommunications system that accepts a combination of voice and telephone touch-tone keypad input and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. Ask anyone on the street and you’ll most likely hear the following definition—“those confounded machines that won't let you talk to humans.”

Topics: Customer Service | Call Centers |

A Strategic Approach to Technology In Fairfax County

Company: Fairfax County Government
Doc Type: Presentation
Pages: 27	Format: PPT	Size: 1 kb

Abstract: - What are you doing in IT today that you consider innovative?- What Technologies do you think will impact your internal customers/citizens/businesses in the next 5 to 10 years?

CRM Methology: CRM Strategy |

Determining Your Content Management Strategy

Company: Habaneros
Doc Type: Presentation
Pages: 48	Format: PPT	Size: 295 kb

Abstract: - Clarify your understanding of web content management – the issues and opportunities- Help you discover areas of potential return for your municipality and to quantify them- Help you create the outline of a strategy for managing web content for your web sites and intranets- Give an overview of the technology of web content management and provide a realistic expectation for the costs software and implementation

Topics: Content Management

The ABC’s of Building and Managing a Call Center

Company: Aspen Systems Corporation
Doc Type: Presentation
Pages: 21	Format: PPT	Size: 796 kb

Abstract: Government service is about meeting needs of multiple constituencies. Government programs and agencies often get “bad press” for service. Having feedback and feed-forward mechanism to communicate with customers is critical to your success.

Topics: Call Centers |

Mass Collaboration and Data Mining

Author: By Prof. Raghu Ramakrishnan,
Company: University of Wisconsin-Madison
Doc Type: Presentation
Pages: 41	Format: PPT	Size: 842 kb

Abstract: Data Mining: Is it a creative process requiring a unique combination of tools for each application? Or is there a set of operations that can be composed using well-understood principles to solve most target problems?

Topics: Customer Analytics | Data Mining |

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