by Document Type

by Industry

Submit a document

Experts Corner

"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
Read more...

Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more...

Find the right CRM solution for your business...

Your business manages customer interactions across multiple communications channels. The challenge is to make it easy for your customers to do business with your organization any way they want. At any time. Through any channel. In any language or currency.

Let us help you find and compare some of the best CRM solutions in the market. Get started by filling out the below form!

Redefining Contact Center Agents:Professional People, Productivity & Premium Customer Service

Author: By Becky Carlson, Sr. Director, Customer Solutions
Company: Medtronic
Doc Type: Presentation
Pages: 24	Format: PDF	Size: 125 kb

Abstract: The right answer for Medtronic is that Premium Customer Service takes precedence over Productivity ANY day.But -in reality, I have to continually improve both service and productivity in my organization –I owe that to Medtronic. I am not judged nor are C.S. employees judged on “quotas”–we are judged on our service level and whether we are successful at continually improving our processes.

Topics: Call Centers |

Industry: Healthcare

CRM Methology: CRM Implementation |

Defining, Planning and Executing your Voice of the Customer Program

Author: By Anita O'Hara, VP, National Quality Assurance
Company: Nextel
Doc Type: Presentation
Pages: 15	Format: PDF	Size: 163 kb

Abstract: No abstract available.

Topics: Customer Analytics |

Achieving Strategic and Operational Success in Your Contact Center

Author: By Ian Moustaka, Contact Center Director
Company: Wells Fargo Bank
Doc Type: Presentation
Pages: 21	Format: PDF	Size: 93 kb

Abstract: This presentation focuses on Wells Fargo contact center management strategy and how they achieved strategic and operational success.

Topics: Call Centers |

CRM Function: Customer Retention

CRM Methology: CRM Strategy |

Customer Retention Strategies - Keep the Customer Churn at a Minimum

Author: By Ross Goodwin, Senior Business Consultant
Company: Hewlett Packard
Doc Type: Presentation
Pages: 22	Format: PDF	Size: 337 kb

Abstract: Do you know..... Your churn rate? Your competitors churn rate? Your customer tenure? Your customer lifetime value?

CRM Function: Customer Retention

Trends in Call Center Industry

Author: By Mike Trotter, Executive Director
Company: The Center for Customer Driven Quality
Doc Type: Presentation
Pages: 13	Format: PDF	Size: 165 kb

Abstract: The Purdue University Center for Customer-Driven Quality Annual Trends Report is an executive report distributed to Affiliate Members of the Center for Customer-Driven Quality. This report is a result of research and observations conducted at the Center throughout 2002. The purpose of this report is to synthesize and analyze all of the information collected into a useable format for contact center executives.

Topics: Call Centers |

1 2 3 4 5 6 7 8 9 10

Search Library

Corporate Members