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Experts Corner
"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights
Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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CRM Today - Library - Presentations
The UK Mobile Market... a Perspective
Author: By Martin Dixon-Tyrer, Director of Customer Relationship Marketing
Company: Vodafone
Doc Type: Presentation
Pages: 11Format: PDF Size: 357 kb
Abstract: This presentation focuses on how Vodafone is maximising the value of their data to improve the customer journey and drive their marketing programme.
Topics: Customer Analytics |
Industry: Telco |
CRM Function: Customer Loyalty |
CRM Methology: CRM Strategy |
 
Advantages of ITSM when Outsourcing
Author: By Kim Box
Company: Hewlett Packard
Doc Type: Presentation
Pages: 13Format: PDF Size: 333 kb
Abstract: No abstract available.
 
Information Lifecycle Management in the Data Center
Author: By Tom Burns, Sr.Director Market & Sales Engagement
Company: EMC
Doc Type: Presentation
Pages: 21Format: PDF Size: 1109 kb
Abstract: This presentation focuses on information and storage challenges faced by today's organizations.
 
Streamligning Contact Center Technology to Ultimately Deliver an Exceptional Customer Experience
Author: By Darin Phillips, Manager, Revenue Performance Training/Development & Quality Assurance
Company: Royal Caribbean and Celebrity Cruises
Doc Type: Presentation
Pages: 8Format: PDF Size: 43 kb
Abstract: Self-service is migrating online for quick and easy questions, but more complex questions and service requirements are still comingthrough the phone (increasing AHT)
Topics: Call Centers |
CRM Function: Customer Loyalty | Customer Retention
 
Maintaining Highly Skilled Talent Through Training
Author: By Pat Hunt, Director of Customer Service
Company: American Law Institute
Doc Type: Presentation
Pages: 8Format: PDF Size: 160 kb
Abstract: At the heart of truly great centers is a corporate culture that rigorously finds and promotes disciplined people to think and act in a disciplined manner to the benefit of the customer and the company.
Topics: Call Centers |
 
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