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Experts Corner
CRM investment is wasted if the intelligence it delivers fails to influence despatched communications. How can businesses ensure that money spent on CRM analytics actually begins to benefit the messages that are delivered to customers and prospects?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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What CRM solution is right for your business?

1. What are you looking for in a CRM solution? (Check all that apply)
Lead tracking/management
Marking campaign tracking and reporting
Contract tracking/management
Call center tracking and reporting
Sales pipeline forecasting/analysis
2. What industry are you in?
3. How many employees will work with this system?
4. What is your Zip/Postal Code?
CRM Today - CRM Implementation Customer Relationship Management (CRM) Today - Library - CRM Implementation
Turn the Internet into a Strategic Sales and Interaction Channel
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: SAP software solutions can help you increase customer satisfaction, expand market reach, and turn the Internet into a profitable sales and service channel for your business. This white paper helps you find the right solution to meet your business needs.
Topics: eCRM | eBusiness | Customer Service |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
CRM Without Compromise: A Strategy for profitable growth
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: CRM is a business strategy that helps organizations cope with three of today's most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility. Learn from SAP America, Inc. how the SAP Customer Relationship Management solution is right for all size businesses as you look to tackle these business imperatives.
Topics: Customer Analytics | eCRM | Relationship Marketing | Partner Relationship Management | Sales Force Automation | eBusiness | Customer Service | Call Centers | Web Services | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Solution-Provider Vendor Checklist
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Searching for the right solutions provider? Use this checklist to insure that you ask the right questions and cover all bases. InterDyn Business Microvar and Microsoft Dynamics CRM™ join together to lead you through how to pick a provider, what to ask, and making sure that you pick the right product and version that is best for your business.
Topics: Customer Analytics | eCRM | Partner Relationship Management | Sales Force Automation | Business Intelligence | Data Mining | eBusiness | Web Services | Email Marketing | Enterprise Resource Planning | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Microsoft Dynamics CRM™ Product Reviewers Guide
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn how to buy CRM solutions that leverage existing infrastructure, assets and skills. It is important for a business to acquire tools and solutions that people will use and that integrate easily into the existing business environment. This whitepaper walks through the features every business considering a CRM needs to consider.
Topics: Customer Analytics | eCRM | Partner Relationship Management | Sales Force Automation | Data Mining | eBusiness | Call Centers | Web Services | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Making the move from QuickBooks to Intacct's Financial Management Solution
Author: By Intacct
Doc Type: White Paper
Format: HTML
Abstract: "A series of market trends are reshaping the financial management needs of companies of all sizes, especially small and mid-size businesses (SMBs). Globalization is forcing these companies to contend with the challenges of properly tracking multiple currencies. At the same time, advancements in mobile technologies have created an increasingly dispersed workforce that must submit key data to a company’s financial system and be able to access this corporate information from anywhere, at anytime to do their jobs. In the past, moving from QuickBooks to a more sophisticated financial system meant acquiring a costly and complex on-premise software application. These applications entailed a significant upfront investment, long deployment cycles, and cumbersome business processes.Today, a new breed of Software-as-a-Service (SaaS) solutions has emerged to address businesses’ real-time financial management needs. This whitepaper will discuss these trends and examine how Intacct’s on-demand financial management solutions are responding to the escalating needs of growing companies." Read more
Topics: Enterprise Resource Planning | Billing & Account Management |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
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