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Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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What CRM solution is right for your business?

1. What are you looking for in a CRM solution? (Check all that apply)
Lead tracking/management
Contact tracking/management
Sales pipeline/forecasting analysis
Marketing campaign tracking and reporting
Call center tracking
2. What industry are you in?
3. How many employees will work with this system?
4. What is your Zip/Postal Code?
Finance Industry Customer Relationship Management (CRM) Today - Library - Finance Industry Customer Relationship Management (CRM) Today - Library - Finance Industry
CRM Checklist: What to Know Before You Buy
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Industry: Finance
Abstract: With so many variations on sales force management, marketing automation, and analytics, it can be difficult to settle on one. This checklist breaks down the five steps to finding a CRM system worthy of your investment.
Topics: Customer Analytics | eCRM | eBusiness | Customer Service | Email Marketing |
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Soffront Software - The Benefit of Integrated CRM
Author: By Soffront
Doc Type: White Paper
Format: HTML
Industry: Finance
Abstract: For most businesses the cost of acquiring a new customer is much higher than the cost of selling more to existing customers, so companies find it more and more important to work to improve customer satisfaction. Is yoru business aligned to keep your current customers satisfied. In this White Paper, learn important tips on how to create successful customer relationships while you improve your productivity and ability to work as a team. Read more
Topics: Customer Analytics | eCRM | Relationship Marketing | eBusiness | Customer Service | Call Centers |
CRM Function: CRM ROI | Customer Loyalty | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Six Success Factors for Building a Best-Run Marketing Organization
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Industry: Finance
Abstract: This white paper from SAP Customer Relationship Management teaches you how to improve your marketing organization. Discover how customer, brand, and channel strategies can work with process efficiency and effectiveness activities to transform your marketing organization. Read more
Topics: Customer Analytics | eCRM | Sales Force Automation | Business Intelligence | eBusiness | Customer Service | Call Centers |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
CRM Evaluation Guide: 100+ Questions Consultants Get Paid to Ask
Doc Type: White Paper
Format: HTML
Industry: Finance
Abstract: Not sure where to start your CRM selection process? There are many ways to make a bad decision and only a few ways to make a good one. Find out all the questions the consultants get paid to ask from award winning Entellium in this White Paper. Read more
Topics: Customer Analytics | eCRM | Sales Force Automation | eBusiness | Call Centers | Web Services | Email Marketing |
CRM Function: CRM ROI |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Turn the Internet into a Strategic Sales and Interaction Channel
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Industry: Finance
Abstract: SAP software solutions can help you increase customer satisfaction, expand market reach, and turn the Internet into a profitable sales and service channel for your business. This white paper helps you find the right solution to meet your business needs. Read more
Topics: eCRM | eBusiness | Customer Service |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
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