| Experts Corner |  "How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"
Dan Forootan, StreamSend
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| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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| Abstract: This case study describes how project manager of Prediction Analytics Jack Hall’s implementation of DreamTeam streamlined his management team.
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| CRM Methology:
CRM Implementation | |
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| Abstract: This whitepaper describes Somagen Diagnosticss' Microsoft CRM solution, the business challenges prior to the solution, the critical elements of the solution architecture, and the benefits for Somagen after implementation. |
| Topics:
Sales Force Automation | Customer Service | | | CRM Methology:
CRM Implementation | |
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| Abstract: O’Neill & Brennan was founded 16 years ago as a specialist recruitment agency supplying labourers, carpenters and other tradespeople to the construction industry. Today it has four offices in the UK and five in Ireland and in the past 18 months in particular has expanded significantly. In 2004, the company recognised that existing operating systems were no longer equal to the task of supporting the needs of a fast-growing, successful business. |
| CRM Methology:
CRM Implementation | |
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| Abstract: Weil, Gotshal & Manges, a provider of sophisticated, international legal services across the US, Europe and Asia. With the international expansion in Europe the London office needed a voice solution that would offer excellent client service and be an effective tool for the partners and employees. |
| Topics:
Customer Service | |
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| Author: By Tracey Carsten Roll, Ph.D., Industrial & Organizational Psychologist |
| Company: Experian |
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Doc Type: Case Study
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| Pages: 3 | Format: PDF |
Size: 18 kb |
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| Abstract: The case study discusses how information solutions provider, Experian utilized an online data collection and survey technology from Inquisite to engage employees in the feedback life-cycle process, which enables an organization to gain valuable feedback and hear the “voice” of both its employees and customers.
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| Topics:
Employee Relationship Management | |
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