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Experts Corner
"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights
Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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CRM Today - Case Studies
Landslide Technologies Case Study
Company: Landslide Technologies
Doc Type: Case Study
Format: HTML
Abstract: Production Access’s key product is a software suite named Operations Center. Operations Center is an enterprise solution for drilling and production operations that covers drilling & wellwork, production, profit and loss, and more. It monitors more than 13,000 data entities to manage the field operations for oil and gas operators.
Topics: Sales Force Automation |
CRM Methology: CRM Implementation |
 
Case Study: Telenor SONOFON
Company: Agillic
Doc Type: Case Study
Pages: 2Format: HTML
Abstract: One of Agillic’s big success stories has been its collaboration with Danish GSM leader Telenor SONOFON, which deployed the company’s CLM for Prepaid and CLM for Postpaid solutions three years ago. Before implementing Agillic’s technology, Telenor SONOFON struggled to keep its subscribers away from the competition
Topics: Customer Service |
CRM Methology: CRM Implementation |
 
Evangelical Christian Credit Union
Company: Siemens
Doc Type: Case Study
Format: HTML
Abstract: Recently, a California credit union implemented a unified communication system, including IP phones, which facilitated smarter operations in their contact center and saved them money while increasing support to their customers. The Evangelical Christian Credit Union (ECCU) worked with Siemens to implement the technology they needed to achieve their goals.
Topics: Customer Service | Call Centers |
CRM Methology: CRM Implementation |
 
IBM Case Study
Author: By Lorenzo Martinelli, Senior Vice President
Company: e2open
Doc Type: Case Study
Pages: 2Format: HTML
Abstract: Learn how IBM implemented supply chain management software-as-a-service to manage demand / supply execution, inventory and replenishment across its global supply chain, and incrementally scale the solution as more supply chain partners come on board.
Topics: Supply Chain Management |
CRM Methology: CRM Implementation |
 
GamePlan Case study
Company: Tigerpaw Software
Doc Type: Case Study
Pages: 3Format: PDF Size: 1011 kb
Abstract: GamePlan, a provider of on-demand network systems for collegiate and professional teams to recruit, plan, analyze, and communicate faster than ever before needed to find a business software solution to manage both front-end and manual back-end management of inventory, workflow and accounting.
Topics: Supply Chain Management | Billing & Account Management |
CRM Methology: CRM Implementation |
 
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