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Experts Corner

"How Can Email Marketing Help Me Keep Customers and Build Customer Relationships?"

Dan Forootan, StreamSend
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Highlights

Four Ways Social Media Impacts CRM

Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
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Eniro Turns Over a New Page with eGain

Author: By eGain
Company: eGain
Doc Type: Case Study
	Format: HTML

Abstract: Egain, helps Eniro – Finland’s answer to the yellow pages improve customer service levels by reducing email handling times and ensuring all agents have the information they need as a when they need it.

NetQos Case Study

Author: By Xactly Corporation
Company: Xactly Corporation
Doc Type: Case Study
Pages: 3	Format: PDF	Size: 107 kb

Abstract: Pioneer Provider of Network Management Solutions Looks to Xactly Incent for AppExchange to Automate Its Compensation Plans, Boost Productivity and Improve Sales Performance.

Topics: Sales Force Automation |

CRM Methology: CRM Implementation |

Queue Buster Improves Customers’ Call Centre Experience

Company: Netcall
Doc Type: Case Study
Pages: 2	Format: PDF	Size: 283 kb

Abstract: STA Travel has increased customer satisfaction ratings to 98%. Queue Buster, which reduces call centre queues by offering callers the option of accepting an automated call back, instead of waiting on hold, has been installed at the independent travel agency's call centre, since January this year and has helped STA to better manage the 65% increase in call volume.

Topics: Customer Service | Call Centers |

CRM Methology: CRM Implementation |

Landslide Technologies Case Study

Company: Landslide Technologies
Doc Type: Case Study
Pages: 1	Format: HTML

Abstract: No abstract available.

CRM Methology: CRM Implementation |

M-Viron Case Study

Company: Telecom Applications
Doc Type: Case Study
	Format: HTML

Abstract: M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK. Managing Director Sarah White, took over one shop in January 2004 and then the Stone branch in September 2006 — which is where the call centre is now based. At the time M-Viron focused on retail, but had some Business to Business customers, with their two telesales staff making all sales calls on mobile phones. The company has grown over the last few years from 7 members of staff in 2005 and now has 18 employees.

Topics: Call Centers |

CRM Methology: CRM Implementation |

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