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Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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Content & Document Management Customer Relationship Management (CRM) Today - Library - Customer Service
CRM Without Compromise: A Strategy for profitable growth
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: CRM is a business strategy that helps organizations cope with three of today's most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility. Learn from SAP America, Inc. how the SAP Customer Relationship Management solution is right for all size businesses as you look to tackle these business imperatives. Read more
Topics: Customer Analytics | eCRM | Relationship Marketing | Partner Relationship Management | Sales Force Automation | eBusiness | Customer Service | Call Centers | Web Services | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Solution-Provider Vendor Checklist
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Searching for the right solutions provider? Use this checklist to insure that you ask the right questions and cover all bases. InterDyn Business Microvar and Microsoft Dynamics CRM™ join together to lead you through how to pick a provider, what to ask, and making sure that you pick the right product and version that is best for your business. Read more
Topics: Customer Analytics | eCRM | Partner Relationship Management | Sales Force Automation | Business Intelligence | Data Mining | eBusiness | Web Services | Email Marketing | Enterprise Resource Planning | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Microsoft Dynamics CRM™ Product Reviewers Guide
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn how to buy CRM solutions that leverage existing infrastructure, assets and skills. It is important for a business to acquire tools and solutions that people will use and that integrate easily into the existing business environment. This whitepaper walks through the features every business considering a CRM needs to consider. Read more
Topics: Customer Analytics | eCRM | Partner Relationship Management | Sales Force Automation | Data Mining | eBusiness | Call Centers | Web Services | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Desktop Widgets: Engaging your customers Beyond the Browser
Company: RateGain
Doc Type: White Paper
Pages: 6 Format: PDF Size: 33 kb
Abstract: The reality today is that everyone and anyone is selling everything and anything online. With internet penetration and growth slowing down in the developed markets ‘everyone’ is competing for the same group of eyeballs. The marketplace is overcrowded with very limited differentiation of sellers in the eyes of the consumer.
Topics: Content Management
CRM Methology: CRM Strategy |
 
Why XML?
Company: Quality Associates, Inc.
Doc Type: White Paper
Pages: 4 Format: PDF Size: 190 kb
Abstract: In order to appreciate XML, it is important to understand why it was created. XML was created so that richly structured documents could be used over the web.
Topics: Knowledge Management | Content Management
 
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