White Papers      Webinars  Search

Register for our newsletter:

"Countrywide has experienced a period of unprecedented growth in recent years. Our production technologies support organization needed a knowledge management initiative to support our growing infrastructure,” said Richard Jones, chief information officer at Countrywide. “After evaluating many options, we believe we have found a robust knowledge management solution that will sustain our continued growth. By utilizing ServiceWare’s applications throughout our support center, we plan to increase the efficiency of our support teams by capturing and reusing our collective knowledge."

Countrywide plans to rollout ServiceWare Enterprise to support staff and branches for self-service during phase two of its knowledge management initiative. Phase two also will encompass content creation for all Level 1 support teams, training for all users, and an integration with Countrywide’s Remedy Action Request System® (AR System®).

“We have been working very closely with the Countrywide team to ensure that the organization would achieve success with their initial internal test of our applications, states Kent Heyman, CEO of ServiceWare Technologies, Inc. “We are extremely pleased that Countrywide selected ServiceWare as its vendor of choice for knowledge management within its support organization and end-user population.”