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Oracle Releases PeopleSoft Enterprise CRM 9.1
To help organizations increase user productivity, accelerate business performance and lower the cost of ownership across CRM business processes, Oracle today announced Oracle’s PeopleSoft Enterprise CRM 9.1.
Developed closely with feedback from more than 40 customers, PeopleSoft Enterprise CRM 9.1 introduces over 100 new features, 20 new Web services and two new products across Sales, Service and Marketing.
More than 4,000 PeopleSoft CRM pages are enhanced in CRM 9.1 to deliver a next-generation Web 2.0 user interface and experience enhancements.
Increasing User Productivity
PeopleSoft Enterprise CRM 9.
The latest release of PeopleSoft CRM includes drag and drop interactivity, partial page refresh, modal search windows, simpler navigation, as well as contextual, embedded insight for increased user effectiveness.
Redesigned user interfaces and streamlined business process flows help dramatically reduce clicks and page transfers, resulting in less time on an inquiry and more time for involvement with customers.
Enabling Lower Cost of Ownership
PeopleSoft CRM 9.1 is built on Oracle's PeopleSoft Enterprise PeopleTools
8.50, the PeopleSoft Enterprise technology platform, which offers a highly-flexible
development environment for customers to manage, customize, integrate and support
their PeopleSoft applications. Compatible with previous application releases,
PeopleTools 8.50 helps reduce the total cost of ownership by providing customers
valuable enhancements without requiring an upgrade to core CRM applications.
PeopleSoft CRM delivers even greater application configuration specifically
for Sales and Marketing user interfaces and workflow, which can dramatically
reduce customizations.
More Complete End-to-End Business Processes
Marketers can more effectively leverage lower cost marketing channels and
expand marketing reach through new channels like SMS messaging and Events with
Event Management.
Sales organizations can spend more time selling as sales management can respond
more quickly to sales reorganizations with mass sales activity reassignment
capabilities.
PeopleSoft CRM 9.1 vastly expands its product and service price rules capabilities,
taking advantage of the robust price rule framework available in PeopleSoft
Enterprise Pricer.
PeopleSoft Enterprise 9.1 can help increase adoption of lower cost service
channels with streamlined email response management processes and enhanced
self-service knowledgebase search effectiveness.
Global and duplicate case alerting functionality can enable contact centers to more effectively handle global and duplicate service issues resulting in reduced answer shopping and improved agent productivity.
Expanded CRM functionalities for Human Resources includes integration between PeopleSoft HelpDesk for Human Resources and Workforce Communications with the Oracle E-Business Suite 12.1 Human Capital Management, enabling HR organizations to deploy lower cost, more effective multi-channel service delivery and workforce communications strategies.
Industry-Tailored Applications to Help Improve Business Performance
PeopleSoft Enterprise CRM 9.1 delivers new industry-specific requirements for Higher Education, Human Resources, and Communications markets.
Higher Education institutions can improve their recruiting, retention and student service delivery processes with expanded integration to PeopleSoft Campus Solutions.
As Communication providers look to provide innovative products, packages and pricing to gain competitive advantage and retain customers in a highly competitive and saturated marketplace, PeopleSoft CRM 9.1 for Communications helps providers offer their customers more tailored and flexible packaging and billing for services.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest business software company. For
more information about Oracle, please visit our Web site at http://www.oracle.com.
