Innoveer Solutions Partners with Suffolk Construction to Build a CRM System

“From an efficiency perspective, CRM enables us to remove many manual and silo’d processes, reduce the amount of time that our business development team spends on administrative tasks, and better manage contacts and opportunities,” said Corren Collura, Chief Information Officer, Suffolk Construction. “From a reporting perspective, our system automates – in real-time – many of our executive reports that track leads, opportunities, pipeline and customer wins, which has reduced our time to create reports from one full day to a few hours and has increased our overall accuracy.”

Suffolk chose to partner with Innoveer because of its consultants’ understanding of Suffolk’s business and processes, onsite presence, partnership mentality, project management style and complete focus on CRM as an organization.

“Innoveer’s consultants worked with Suffolk on a phased CRM implementation, which gave them the time and focus necessary to understand the CRM system and its benefits, address their concerns, and focus on adoption,” said Steve Noone, vice president, US Operations, Innoveer Solutions. “The team at Suffolk committed to understanding their overall business process first and then selected the appropriate technology to support that process. As a result, they now have a CRM system that the entire company follows, and they are poised to achieve their goal of nationwide growth.”

About Suffolk Construction Company, Inc.

Celebrating more than 25 years of transforming city skylines, Suffolk Construction Company, Inc., is one of the leading privately-held building contracting firms in the country, with main offices on the East Coast, Mid-Atlantic, Southeast and West Coast regions of the country. Suffolk provides preconstruction, construction management, design/build and general contracting services and has a strong reputation for delivering challenging building construction projects in the assisted living, commercial, education, entertainment, government, healthcare, hospitality, residential and retail sectors. Suffolk employees are experienced construction professionals and are committed to client service and relationship building. They are influencers in the construction industry and in their local communities, and consistently lead by example while striving to exceed expectations with clients, partners and the people and businesses in surrounding neighborhoods.

For more information about Suffolk, please visit the company’s website at www.suffolkconstruction.com.

About Innoveer Solutions, Inc.

Innoveer Solutions, an award-winning customer strategy and solutions consultancy, provides advanced customer management services to high-technology, life sciences and insurance companies, among others, in the areas of planning and strategy, technology implementation and optimization. The company’s deep industry knowledge, broad technical skills, and Multishore Methodology enable organizations to address their critical customer-facing issues and achieve an integrated view of all customer information. With an exclusive focus on customer management since 1998, Innoveer has worked with more than 300 organizations to increase their overall business growth, improve internal efficiency and enhance the customer experience.