LexisNexis Expands InterAction into Software as a Service

InterAction onDemand offers mid-sized law firms an opportunity to access provider-hosted CRM services without the need for IT or human resources staffing; hardware purchase and maintenance; management of data centers; database and operating system software licenses; or software upgrades and training. Law firms previously unable to benefit from the enterprise application can now realize its full potential with InterAction onDemand.

“LexisNexis is meeting growing demand among mid-market firms by developing tailored solutions with high-level functionality that are quick, inexpensive and secure,” said Bill Wilshire, vice president of CRM/Analytics at LexisNexis. “We estimate that the streamlined efficiencies of InterAction onDemand hosted software will enable a firm with 100 attorneys to realize average cost savings of about 22 percent over three years as a result of less hardware, staffing and licenses.”

Firms that deploy InterAction onDemand can benefit from its seamless integration onto computers firm-wide. The outsourced CRM software offers the functionality of the enterprise application of InterAction software in a defined package. Some of the value-added features include:

Reliable LexisNexis infrastructure to ensure 24 x 365 access to the system for authorized users
Less capital investment in IT services, software technology and additional hardware
Reduced time spent among IT and marketing staff to implement software product features
Rigorously tested high-security standards including four levels of virtual data protection and physical technology with back-up systems, firewalls and VPN tunnel access
Availability of certified technical support software services via on-screen, e-mail and phone

LexisNexis InterAction is a flexible and uniquely designed CRM platform that delivers relationship intelligence throughout legal and professional services quickly, efficiently and cost-effectively. InterAction software builds features and functionality that support the need to track and map relationships – WHO-KNOWS-WHOM, areas of expertise, up-to-date case work and litigation. InterAction software seamlessly integrates with mission-critical applications including word processing, personal contact managers, time and billing, e-mail, fax, human resources, document management systems and automated data quality tools.

About LexisNexis

LexisNexis (www.lexisnexis.com) is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more than 100 countries with 18,000 employees worldwide.