Envision Included In Analyst Firm’s “Magic Quadrant for Contact Center Workforce Optimization"

To qualify to be evaluated in the Gartner Workforce Optimization Report, the vendors were required to be financially viable, have a solution that spans QM and WFM, in addition to e-learning or contact center performance management (CCPM), have some degree of integration among these core functional elements, have generated at least $5 million in total revenue during the past four quarters and have provided three references for WFM and QM deployments.

"It’s extremely gratifying to be placed in the Visionaries Quadrant in Gartner’s inaugural Magic Quadrant for Contact Center Workforce Optimization," said Rodney Kuhn, Envision CEO. "It validates that Envision, as the first and still only company to have a fully integrated and organic WFO suite, is in position to lead this important market. The contact center is a significant source of information and intelligence for the entire enterprise and to help customers continuously coach agents and optimize process and business performance. This has never been as important with a long-term slowdown in the economy and our capability to help our customers retain their customers through improvements in proactive customer experience management."