Aon Integramark Selects OpenSpan for Call Center Integration and Automation

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OpenSpan Inc., supplier of desktop integration and automation technology, and the pioneer of Surface Integration(TM) has announced that it has been selected by Aon Integramark.

"We are excited about Aon's selection of OpenSpan," said Francis Carden, CEO of OpenSpan. "Their reputation is second to none and we are proud that OpenSpan provides a key piece in enabling their call centers to provide even better service to their customers."

"OpenSpan's unique and flexible technology automates manual and time consuming tasks right at the agents' desktop, which increases productivity, cuts cost and eases fulfillment of compliance requirements," said Jim Crivolio, COO of Aon Integramark.

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Questions to Ask When Choosing a Customer Relationship Management Solution

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Do you currently have a CRM system?:

If yes, what type is it?:

What type of features do you require:

Sales Automation Customer Service/Support

Marketing Automation Channel/Partner Management

Customizable Integration to other systems

How many people will use this system?:

How would you like users to access the CRM?:

Through web browsers Through company network only

With mobile devices

Please explain why you are seeking a CRM system and
any other requirements you have:

"One of our core values is always maintaining a client focus, and by leveraging OpenSpan's Composite Studio we can both simplify and streamline our desktops to ensure that focus on our clients is maintained so we can maximize service quality, accuracy and efficiency."

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