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Visitar Announces 360° Care viaVisitar Version 2.0
Visitar, the first company to offer affordable interaction solutions for small and mid-sized businesses, has announced key enhancements to its 360° Care viaVisitar solution. The enhancements, which include both planned upgrades and response to customer feedback, bring even more core functionality and support options to the small and mid-sized business market. In support of the company's mission to provide full-featured hosted solutions to this previously unserved market, pricing for the product remains only $55 per-seat, per month, providing truly affordable customer interaction management (CIM) functionality to businesses of any size. The enhanced solution will be available for customer access in mid-November.
Visitar's first interaction solution, 360 Care viaVisitar, provides innovative customer relationship management (CRM) and sales force automation (SFA) solutions that link rich telephony capabilities with business applications to improve efficiency and enhance customer and employee interactions. Visitar's solutions eliminate complexity by supporting any web browser and telephone system and also simplify ongoing system management through a business-friendly, rules-driven configuration capability. Delivered as a service, Visitar solutions are affordable for small and mid-sized businesses and do not introduce any IT management burden or new infrastructure investments.
InfoHandler, recently selected as a winner in the inaugural PC Magazine "SMB 20 Awards" for its implementation of 360° Care viaVisitar, is already realizing significant benefits from implementing the Visitar solution.
"As a small service-oriented business, every technology purchase decision is crucial and must have direct impact on our ability to service our customers," said Steve Daugherty, CEO of InfoHandler. "Implementing the Visitar solution across all levels of the company has already made a positive impact on our business by enabling us to more effectively manage customer data and communications, as well as internal processes such as sales reporting and development schedules."
The new version includes enhancements in CRM and customer interaction functionality, the user-driven configuration model, and the technology platform. Key new features of 360° Care viaVisitar V2.0 include:
- Presence awareness for users making it easy to determine if a user is available, on the phone or out of the office;
- Additional fields with tools for partners to tailor them to a customer's business;
- A new reporting module;
- Significant enhancements in user experience for call interaction;
- Support for managing calls in environments where all users have direct inward dial facilities;
- Enhanced interaction capabilities including conferencing, call monitoring and customer self-service.
"Without productive interaction, businesses don't have customers," said George T. Sullivan, CTO for Visitar. "Visitar's solutions make customer communication easier and more effective, and help companies be more responsive to customer needs, capture new customers and build customer loyalty. While many solutions providers offer what are essentially stripped-down enterprise product versions to the SMB market, Visitar continues to develop and support solutions specifically for the true small and mid-sized business at a total cost of ownership that makes sense."
Visitar also announced that Synchronize viaVisitar for Microsoft® Outlook® will be available for beta customers in mid-November as well. Synchronize will enable Visitar users to synchronize contact information and calendar data; and associate emails with specific contacts, accounts, cases or customer records within the 360° Care solution. Interested customers should contact their Visitar partner or Visitar support to gain access to the beta program.
