In bestowing this year’s award on RightNow, the editors cited RightNow’s outstanding track record of customer satisfaction, its ability to effectively solve its customers’ most pressing CRM challenges, its successful initial public offering, and its continued sales growth.
“RightNow sells well because they solve problems for people,” Allen Bonde, president of research firm ABG, wrote in the magazine’s award notice. “The on demand knowledge bases the company provides have proven intuitive to set up and maintain for strapped support organizations, and have been received well enough by customers to make the subscription model ring up happy returns for RightNow.”
The Service Leader award follows several other honors recently bestowed on RightNow this year–including a 2005 Editor’s Choice award from Intelligent Enterprise, a 1to1 Impact award from Pepper & Rogers Group, and a CODiE finalist award for best CRM solution.
“While we have aggressively expanded our solutions portfolio to deliver the industry’s most comprehensive on demand CRM suite, it is very gratifying that we continue to be recognized for our ongoing leadership of the self-service space we originally pioneered,” Sean Forbes, vice president of marketing and business development at RightNow, said. “It is also gratifying CRM Magazine has independently validated the quality of the relationships we build with our customers, in addition to the quality of the CRM technology solutions we provide to them.”
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