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Blockade Systems Achieves Superior Support Satisfaction from 2004 Customer Support Survey

Blockade Systems Achieves Superior Support Satisfaction from 2004 Customer Support Survey

Blockade Systems Corp., a provider of identity life-cycle management solutions, released the results of its 2004 Customer Support Survey. Based on a survey of customer service and support completed by Blockade’s Fortune 2000 customers in May, the results indicated that customers are overwhelmingly satisfied with Blockade’s support and services. Customers were invited to rate their satisfaction with Blockade’s service and support on a scale of 1 to 5 (very dissatisfied to very satisfied) and to provide comments with each rating. The majority rated Blockade as providing superior support and services as compared to their other enterprise software vendors, and the rest being either “very satisfied” or “satisfied”.

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Customers are provided with Blockade’s trademark Customer Life-cycle Support and Service Program which ensures rapid implementation and ongoing proper performance of Blockade software in a production environment. “Our customers’ IT environments are mission critical and in continuous operation”, says Fino Napoleone, VP, Technology & Services, Blockade System Corp. “Our helpdesk and Technical Support is designed to meet the critical needs of our demanding customer environments. They can rely on us to support their needs from anywhere and anytime.” Blockade’s life-cycle support begins with the signing of the software license contract and evolves through implementation, customization and integration services, software upgrade services, and ongoing performance health-checks. Technical Support is provided on a 24 x 7 basis with an emphasis on ensuring effective and timely resolution of customer problems and issues.

“Blockade’s superior service and support record is a testament to the strength of our core competencies and the robustness of our ManageID suite of identity management and provisioning solutions. ManageID meets the highest standards of quality in the industry for security, reliability and scalability”, says Joe Moosa, CEO, Blockade Systems Corp.

Below is an exerpt of customers’ comments returned in the survey:

“I have always received excellent support. When I have a question or a problem Blockade technical support has been both quick to respond and knowledgeable about the product”
- An S&P 400 Insurance company

"Have been very satisfied with the overall support and services provided"
- A U.S. Government organization
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