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Concerto Software's success lies in its ability to meet both the existing and future needs of the contact center industry. The company's impressive market performance and significant growth can be attributed to EnsemblePro(tm), its next-generation unified contact center solution that includes inbound routing, outbound contact, interactive voice response (IVR), advanced computer telephony integration (CTI) capability, recording and multimedia blending within a unified architecture while also allowing businesses to leverage their existing technology investments.

Besides enabling rapid deployment, ease of use, and cost-effective maintenance, this innovative product meets the requirements of the rapidly growing mid market and is available in English and seven other languages to address the demand arising from new geographic regions outside North America.

Concerto Software's prolific market growth has also been strengthened by the continued demand for Unison®, its leading predictive dialing solution that helps companies meet the exacting standards of the newly enacted federal telemarketing and "Do Not Call" List legislation.

Although the name Concerto Software is new -- having emerged from the acquisition of Cellit by Davox -- the company has extended its brand recognition across new product lines and diverse geographic regions. This is evident from its growing sales, revenue, market share, and a large, loyal, and ever-expanding installed base.

Concerto Software has also exhibited tremendous marketing acumen by deciding to merge with Melita International, one of its key competitors in the outbound dialing market. This move has provided further momentum to the company's expansion strategies and is likely to enhance its financial positioning, customer base, and global reach.

"The hallmark of Concerto Software is its proficiency in converting market changes to its advantage, which is evident from the company's successful restructuring, technology leadership, striking visibility across the media, and increased brand recognition," says Katrina Howell, Frost & Sullivan industry analyst.

For achieving remarkable growth in a stagnant economy for information and communication technologies, Frost & Sullivan presents Concerto Software with the 2004 Contact Center Company of the Year Award. This award is presented annually to the company that has demonstrated outstanding management capabilities, consistent growth, innovation and high quality in products, exceptional customer services besides creating a positive social and economic impact on local and national communities.