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Zurich Cantonal Bank Implements NICE Recording-On-Demand Solution
NICE Systems Ltd. announced that Zurich Cantonal Bank, has expanded its use of NICE's CEM digital voice recording solution to increase voice recording flexibility for its financial operations in Zurich and 111 bank branches throughout the canton of Zurich.
"Cost effective voice recording systems management and flexibility are very important to us. Nicelog's integration with Alcatel's networked DR link enables us to record phone calls for all our branch offices from one central location, eliminating the need to install, maintain, and operate hundreds of separate recording devices", commented Felix Rieser, head of telecommunication systems with Zurich Cantonal Bank .
"Cost effective voice recording systems management and flexibility are very important to us. Nicelog's integration with Alcatel's networked DR link enables us to record phone calls for all our branch offices from one central location, eliminating the need to install, maintain, and operate hundreds of separate recording devices", commented Felix Rieser, head of telecommunication systems with Zurich Cantonal Bank .
"NiceLog is also a natural choice since we are already using NICE for our trading floor environment. The integration of NICE in all our voice communication platforms, including Alcatel's VoIP environment will give us the greatest flexibility and investment protection satisfying our future needs,." he concluded.
NiceLog records all calls handled by voice trading systems in Zurich Cantonal Bank's head office in Zurich.
Utilizing Alcatel's 4400's PCX Networked DR Link, Nicelog is also providing recording on demand capabilities for Zurich Cantonal Bank's 111 branches.
NICE is the only company that provides recording using the networked DR link.
NiceLog's recording on demand enables employees to trigger recording based on the content of the call.
This solution also includes centralized archiving enabling employees to access recordings from any location.
Etrali, telecom integrator for the financial community, provides integration, operation services and maintenance of the Nicelog solution.
"One of NICE's strongest strategic assets is its strong partnerships with leading telecommunications vendors like Etrali and Alcatel", commented Yoav Zaltzman, corporate vice president business operations for NICE Systems. "Our high level of collaboration and integration enable us to deliver innovative solutions that create added value for our mutual customers."
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