| Latest CRM News |
| Research Reports |
| Products & Services |
| Business Deals |
| Corporate Orders |
| Corporate Performance |
| HR Watch |
| Submit your Story |
 by Document Type |
| Academic Papers |
| Articles |
| Case Studies |
| Presentations |
| White Papers |
| Research Reports |
| by Industry |
| Finance |
| Retail |
| Telco |
| Government |
| Healthcare |
| Utilities |
| Submit your Document |
| Editorial |
| Highlights |
| Experts Corner |
| Experts Panel |
| Ask the Experts |
| Books |
| Free Membership |
| Corporate Membership |
| CRM Software & Systems |
| Professional Services & Consultants |
| Analyst Groups & Research Services |
| Resources & Associations |
| Exhibitions & Conferences |
| List your Company |
| Home | | News | | Events | | Careers | | Library | | Topics | | Members | | Vendor Directory |
Office Depot Selects Alpine Access for Call Center Support
Alpine Access, Inc., a provider of outsourced call center solutions using home-based agents, announced a one-year agreement with Office Depot to provide inbound call center support for their commercial clients.
“Alpine Access emerged as the best fit for our needs due to its unique business model and strong track record of providing high quality service to clients,” said Tim McGrath, Vice President of Customer Service at Office Depot. ”Both companies remain deeply committed to exceeding our customers’ expectations by continually providing the highest caliber of customer service. The launch has gone extremely well, and it is amazing how quickly Alpine’s agents have gotten up to speed.
“Alpine Access emerged as the best fit for our needs due to its unique business model and strong track record of providing high quality service to clients,” said Tim McGrath, Vice President of Customer Service at Office Depot. ”Both companies remain deeply committed to exceeding our customers’ expectations by continually providing the highest caliber of customer service. The launch has gone extremely well, and it is amazing how quickly Alpine’s agents have gotten up to speed.
”
Alpine’s proprietary technology delivers calls to home-based agents in major metropolitan areas throughout the United States. As a result, Alpine can tap into a higher-quality workforce that is more competent and mature than those at a conventional facility. This allows Alpine to more effectively meet the needs of clients like Office Depot. More than 75% of the company’s 3,800 part-time agents have completed higher education degrees, and many have experience in sales and other professional environments. Through its operational management best practices, Alpine Access also delivers precision agent profiling, seasonal or launch scalability, and shift flexibility that cannot be duplicated by traditional bricks-and-mortar call centers.
“Market awareness regarding the superior characteristics of the home-based agent solution is growing rapidly. Its adoption by Office Depot is a tremendous vote of confidence and we are honored to be their partner,” said Reg Foster, Chairman and CEO of Alpine Access. “We will continue to invest in the highest quality home-agent pool, best operational practices and state-of-the-art technology to provide our customers with the superior value in call center services – results which can add 15-30% increases in key performance indicators and, most importantly, translate into significant bottom line gains to our clients.”
Alpine’s proprietary technology delivers calls to home-based agents in major metropolitan areas throughout the United States. As a result, Alpine can tap into a higher-quality workforce that is more competent and mature than those at a conventional facility. This allows Alpine to more effectively meet the needs of clients like Office Depot. More than 75% of the company’s 3,800 part-time agents have completed higher education degrees, and many have experience in sales and other professional environments. Through its operational management best practices, Alpine Access also delivers precision agent profiling, seasonal or launch scalability, and shift flexibility that cannot be duplicated by traditional bricks-and-mortar call centers.
“Market awareness regarding the superior characteristics of the home-based agent solution is growing rapidly. Its adoption by Office Depot is a tremendous vote of confidence and we are honored to be their partner,” said Reg Foster, Chairman and CEO of Alpine Access. “We will continue to invest in the highest quality home-agent pool, best operational practices and state-of-the-art technology to provide our customers with the superior value in call center services – results which can add 15-30% increases in key performance indicators and, most importantly, translate into significant bottom line gains to our clients.”
Other Latest News of this Category: