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Parature Increases its Global Services and Support Group by 30% in the Fourth Quarter

Parature Increases its Global Services and Support Group by 30% in the Fourth Quarter

Parature, a provider of on demand support software, announced that it has expanded its global services and support group by 30% to continue delivering comprehensive customer support for its growing client base. With this announcement, Parature's client base will benefit from quick and efficient customer support, and will be introduced to new service programs to deepen their Parature experience.

"Our team of support technicians continues to work hard at delivering top notch service and support to our clients," said Karolyn Abram, Director of Global Services and Support at Parature.

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"Managing client growth is our biggest challenge, by utilizing our own support solution, we have been able to scale our services and support group efficiently and effectively to handle the rapid growth in our client base."

"In addition to delivering a proven support solution, Parature is committed to providing exceptional levels of customer service and support," said Duke Chung, CEO of Parature. "Since the company's inception, we have utilized our own solution to support our clients technical support needs. In Q4, we are expanding this effort, successfully blending the right combination of technology, talent and people to create a support program to serve our clients that not only saves us support expense dollars, but also drives innovation and new revenue sources."
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