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NuComm International Achieves Contact Center Employer of Choice Certification
NuComm International has achieved the prestigious Contact Center Employer of Choice™ (CCEOC) Standard level award for its site located in St. Catharines, Canada. The award differentiates the St. Catharines site as one of the best contact center operations to work for in North America.
“Achieving this designation on the first assessment is an outstanding accomplishment and a testimonial to the hard work, dedication and commitment to excellence exhibited by all front line and support staff,” said Jeff Doran, President of CCEOC. “It’s also a direct reflection of management’s ability to create a high performance, people-focused team environment.”
Anne Bergevin, Vice President Quality and Human Resources said, “We are a values and process driven organization.
“Achieving this designation on the first assessment is an outstanding accomplishment and a testimonial to the hard work, dedication and commitment to excellence exhibited by all front line and support staff,” said Jeff Doran, President of CCEOC. “It’s also a direct reflection of management’s ability to create a high performance, people-focused team environment.”
Anne Bergevin, Vice President Quality and Human Resources said, “We are a values and process driven organization.
We leverage leading business processes to drive performance but at the end of the day, it’s our people that really make the difference. The Contact Center Employer of Choice Program reinforces that belief and will provide us with the insight to further develop our company as a world class, customer focused outsource service provider. We look forward to rolling this program out to the rest of our sites.”
NuComm International participated in the CCEOC certification program to identify areas of opportunity, improve employee satisfaction and performance and enhance the overall status of their contact centre outsource service operation. Specific areas of opportunity for the St Catharines site include: agent retention and motivation, attracting the best, right fit candidates, improving performance, driving customer satisfaction, and developing more effective coaching and communications between management and staff.
The Contact Center Employer of Choice™ award is quickly becoming the industry standard for recognizing people-centric contact centers. The CCEOC award program enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high performing, culturally aligned employees.
NuComm International participated in the CCEOC certification program to identify areas of opportunity, improve employee satisfaction and performance and enhance the overall status of their contact centre outsource service operation. Specific areas of opportunity for the St Catharines site include: agent retention and motivation, attracting the best, right fit candidates, improving performance, driving customer satisfaction, and developing more effective coaching and communications between management and staff.
The Contact Center Employer of Choice™ award is quickly becoming the industry standard for recognizing people-centric contact centers. The CCEOC award program enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high performing, culturally aligned employees.
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