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State of Florida, Department of Health Selects Concenex Unified Customer Interaction Platform, “Montage™”

State of Florida, Department of Health Selects Concenex Unified Customer Interaction Platform, “Montage™”

Concenex, a leading provider of call center solutions announces the State of Florida, Department of Health, has selected “Montage™”, the company’s unified customer interaction and communications platform.

The State of Florida, Department of Health mission is to promote, protect and improve the health of all people in Florida. When asked why they chose Concenex, their staff indicated, “Montage is a tool that we can use to improve patient interactions and we’ll also be able to use it internally for our MIS help desks to improve communications.” They added, “We’re really looking forward to using the IVR application to automate our manual paper surveys, it’s very powerful.

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