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Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”

Regarded as the industry’s most accurate, easy-to-use and affordable workforce management solution, GMT Planet is in use at leading enterprise companies throughout the world to schedule contact center agents, bank tellers, sales and branch management personnel, and back office staff. With its unparalleled ease of use designed to accelerate rapid acceptance by front-line users throughout the enterprise, the award-winning workforce optimization solution is highly configurable to the specific requirements of each client, ensuring accurate scheduling and significantly reducing ongoing operating costs.

In November 2008, GMT announced the launch of GMT On-Demand, a new managed services workforce optimization suite offering all of the features and capabilities of GMT Planet—including capacity modeling, forecasting, scheduling, and performance management. Delivered with the company’s SureServices client success methodology, GMT On-Demand provides greater deployment flexibility and faster implementation, coupled with lower upfront investment costs for clients of all sizes.

“It’s an honor to be recognized for our innovation and industry leadership by once again winning Customer Interaction Solutions magazine’s Product of the Year award,” commented GMT chief executive officer, Simon Angove. “Organizations around the world continue to look for new ways to run more efficiently and carve out ongoing labor and operational costs, while at the same time balancing their need to provide superior customer service. Our clients have discovered that GMT solutions enable them to deliver the best of both worlds by optimizing their most precious resource: their front line customer-facing personnel.”

The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

ABOUT GMT

GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed throughout a company’s contact center, branch office, and back office departments and is priced to deliver rapid return on investment. GMT serves enterprise clients across multiple vertical industries worldwide, including Country Home Products, Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1, and Yarra Valley Water, among many others. GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.