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Complex, embedded questions from callers are now successfully answered without losing the overall thread of a conversation and the interaction is practically the same as it would be with a human agent.

The integration of Vocalcom’s solution with Loquendo speech technologies enables callers to use all the available interaction channels and the result is an enhanced perceived quality of service and a more positive overall user experience. Furthermore, enterprises adopting this solution drastically reduce the maintenance and running costs of their contact centers, a key business driver in the current economic situation.

Loquendo´s speech technologies currently provide 61 different high quality voices and cover a total of 26 languages.

The integration of Loquendo speech technologies brings Vocalcom an additional market asset and supports them in meeting international sales and marketing targets for the Natural Language Solution. What’s more, this choice meets the requirements of customers wishing to provide services to speakers of different nationalities and languages around the world.

"The focus of this partnership is strategic and impacts positively on millions of customers, users and citizens, bringing them, at last, a solution that provides natural, high quality and extremely accessible customer care services in a broad range of languages" says Gabriel Navarro, Managing Director for Vocalcom’s Spanish, Portuguese and Mexican Operations.

"Loquendo’s speech technologies have been assessed by Vocalcom as being the best in the market, in terms of quality and international coverage: the right choice for a winning solution. Combining the strength of this solution with our high quality speech technologies, Loquendo ASR and Loquendo TTS, opens up the international market for our partner, enabling them to reach users from around the world" says Davide Franco, Chairman and Chief Executive Officer at Loquendo.