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San Francisco Chronicle Awards APAC Customer Services Multi-Year Contract for Subscriber Care Services
APAC Customer Services, Inc. (NasdaqGM:APAC - News), a leading provider of quality customer care services and solutions, announced today that the San Francisco Chronicle has chosen APAC as its subscriber care partner.
Under the multi-year contract, APAC will provide the San Francisco Chronicle with a comprehensive suite of publishing customer care services and back office processing, including subscriber retention, customer service, subscription paper delivery, billing inquiries and newspaper courier services.
"At the end of our competitive selection process, we chose APAC as our partner for subscriber care because of both reputation and success in our industry," cites Chris Blaser, Vice President of Circulation for the San Francisco Chronicle.
"As a leader in publishing customer care, APAC is in the unique position to help our newspaper clients reduce costs while simultaneously providing focus on ways to improve subscriber care," stated Mike Marrow, CEO & President of APAC.
The San Francisco Chronicle is the Bay Area's leading news and information source and has been connecting the region with its award-winning journalism since its founding in 1865. Combined with its online home, SFGate.com, the San Francisco Chronicle reaches 1.9 million Bay Area adults each week. The six-time Pulitzer Prize-winning Chronicle is the nation's 12th largest daily newspaper and SFGate.com is among the nation's top 10 newspaper web sites.
