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Del Taco Chooses Epicor IT Service Management

Del Taco Chooses Epicor IT Service Management

Epicor Software Corporation (NASDAQ: EPIC - News), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Del Taco, the nation’s No. 2 Mexican quick serve chain, has chosen Epicor IT Service Management (ITSM) 2008, the latest release of Epicor’s complete service desk management, to provide field service support for the chain.

Del Taco plans to use Epicor ITSM for its Help Desk Store Support to support its more than 510 restaurants in 16 states as well as to support corporate employees. Support for the stores will be facilitated by Epicor’s Self-Service and Field Service Portal solution, newly available with Epicor ITSM 2008.

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For more than 40 years, Del Taco has offered menu items that appeal to a broad range of tastes with a strong emphasis on quality and value. James Howarth, manager of technical services for Del Taco, is aware of the benefits enabled by leveraging a solution with a service-oriented architecture (SOA).

“Del Taco relies on seamless, fast-paced operations – in our corporate offices and our hundreds of restaurants– to deliver on the quality, promptness and continuity our guests expect so it’s important that our technology systems are dependable,” said Howarth. “We believe utilizing software solutions with a Web services architecture like Epicor ITSM provide the agility and extensibility to respond quickly to technology issues and enable us to be proactive in finding solutions.”
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