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Businesses are able to step up the productivity of their employees with always-on unified communication solutions while improving the integration of applications with business processes to attain the dynamic enterprise vision of aligning network, people, process and knowledge for better customer experience.

With the help of Alcatel-Lucent and its business partner, Telephonie Centrale, the administration offices of Conseil Général du Morbihan, located in the Brittany region of France, have transformed their communications environment with this new offer.

"The new IP network has changed the way we do business. It gives our more than 2,300 employees unified communications tools that help them be more productive. It cuts our costs and provides flexibility through the new voice-over-wireless LAN capabilities. All remote city offices, public libraries and other facilities now have communication capabilities that previously were only available at the main administration building, further reducing our costs," said Richard Moro, director of information systems at Conseil Général du Morbihan. "In addition, we’ve deployed a contact centre that we are using now as a help desk for our employees and are considering to extended it to better serve our citizens in their relations with the administration."

"Alcatel-Lucent has added more than 5,000 new enterprise customers since the initial launch of the Corporate Communications Solutions offering nearly two years ago," said Tom Burns, head of Alcatel-Lucent enterprise activities. "The company continues to provide innovative, open standards solutions with SIP enhancements that help dynamic enterprises of all sizes save money as IP centralisation becomes a reality."