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We’re pleased that two of the most well-respected names in the contact center industry have joined LiveOps. Their decision to join our team is a testimony to the value our on-demand call center platform brings to the industry. We are also excited about the extensive financial experience that Bill Slakey brings to LiveOps as the former CFO of several publicly traded companies. With these appointments, we look forward to capitalizing on the increasing market opportunities that the SaaS model continues to create."

Wes Hayden, who joins LiveOps as the company’s president, spent the majority of his career at Genesys Telecommunications Labs where he served as President and CEO, responsible for setting the company’s aggressive growth strategy and managing overall operations. As CEO of Genesys, Hayden grew the company’s revenue significantly. Most recently, Hayden served as president of the Enterprise Division at Nuance Communications, a publicly traded maker of speech and digital imaging software. He was responsible for strategy and managing operations, marketing, professional services and engineering for Nuance’s enterprise products and solutions.

"The timing is ideal for a leader to emerge in the on-demand contact center market," said Hayden. "LiveOps is clearly in the best position to deliver on the promise. I am very much looking forward to being a key member of the leadership team."

Paul Lang was most recently vice president of Product Management and Product Strategy at Genesys. He joins LiveOps as senior vice president of Product Management. Lang has more than 20 years of call center experience across the globe as both a customer and supplier of solutions and will be responsible for spearheading the strategic initiatives and operations for the LiveOps On-Demand Call Center Platform.

Bill Slakey joins as CFO and brings more than 20 years of experience establishing and improving company and financial operations. Slakey has previously served as CFO at public companies, including Extreme Networks, Handspring, Inc. and WJ Communications, and at successful private technology firms including SnapTrack, Inc, and Tropos Networks. Slakey has also held senior financial positions at Palm Computing, 3Com Corporation and Apple Computer.

"LiveOps has attracted some well-respected executives from leading contact center companies to reinforce its SaaS offering for customer service operations," said Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor. "The company is now better positioned to take advantage of the growing demand for SaaS in the contact center and establish itself as a leader in this space."