FrontRange Solutions Launches HEAT Plus Mobile To Reduce Help Desk Costs

FrontRange SolutionsTM, a developer of business software solutions, today announced the launch of HEAT(R) Plus Mobile, a new addition to its Service Desk solution that enables field-based technicians to access and update critical service management information through a BlackBerry(R) smartphone.

With increasing numbers of service management technicians having to cover multiple sites, HEAT Plus Mobile enables operatives to be more productive, optimizing the time spent on-site, between locations and ensuring that the service organization is always running at peak performance.

Using HEAT Plus Mobile, not only can technicians be alerted to new problem tickets, they can also update and close calls as soon as the work is done, no matter where they are.