“In
2005 we decided to purchase Soffront CRM and deploy it on-premise for several
reasons,” said Ernie Labbe, Director, Operations and Customer Service. “After
looking into competing products, we selected Soffront due to ease of use, complete
web access, and immediate productivity increases.”
Soffront CRM is used by the company’s customer service, sales, marketing
and engineering groups. “We use Soffront CRM to track customer service
requests and provide visibility throughout our organization,” said Ernie
Labbe, director, operations and customer service. “Soffront allows our
distributed workforce to access information anywhere, anytime. Employees can
quickly and easily connect and track marketing campaigns, sales activity, and
customer service requests.”
Soffront also allows Tatara System’s customers to open and track their
service requests through the web. “The ability for customers to easily
track their requests using the self service portal is a huge benefit,” continued
Labbe. “Using Soffront’s CRM portal, customers submit and track
service inquiries or ask technical questions. Nearly one hundred percent of
service requests are now entered through the web portal, increasing our efficiency
and saving us time and money.”
Soffront Software Inc. has the experience, technology and focus for mid market
companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the
enterprise with integrated CRM: sales, marketing, customer service, knowledge
base, help desk, project management, asset management, order processing, defect
tracking and more. Soffront CRM is flexible, powerful, and affordable. It readily
adapts to a company’s processes, workflows, and users. With on-demand,
on-site, or host-to-purchase options, floating or named seats, Soffront is
the perfect choice.
For more business tips, read Soffront's whitepaper on improving
your sales forecasting, productivity,
and results.
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