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To help create this paradise, Nortel and channel partner TELUS(2) will provide Nortel Unified Communications technology behind the scenes to seamlessly integrate voice, data and mobility services. This means staff will be reachable and available anywhere in the hotel at any time, allowing them to receive and respond to every guest request on a timely basis.

Unified communications technology is also expected to promote greater staff efficiency and satisfaction, an important consideration in an industry where recruiting and retaining top-notch employees is critical to creating a memorable guest experience.

"Enhancing the guest experience is our top priority, and having staff reachable anywhere in the hotel at any time through intuitive, easy-to-use technology is a key part of our strategy," said Stephen Darling, regional vice president and general manager, Shangri-La Hotel Vancouver. "We have confidence that Nortel's solution will play an important role in helping us deliver both guest and employee satisfaction."

"Nortel is helping Shangri-La Hotel Vancouver create a unique retreat from a busy, frantic, hyperconnected world," said Joel Hackney, president, Enterprise Solutions, Nortel. "The real challenge is to do this without losing the benefits of being connected. That's a tall order, but Shangri-La trusts that we're up to the challenge."

In addition to helping Shangri-La Hotel Vancouver create a relaxing environment for its guests, Nortel's energy-efficient wired and wireless data networking will also help manage costs and reduce environmental impact. Third-parties have shown that Nortel data networking products provide up to 20 times the performance and seven times the resiliency of competitive solutions while consuming up to 40 percent less energy and costing up to 50 percent less to own and operate.(3)

The unified communications solution for Shangri-La Vancouver will include Nortel's Communication Server 1000, Ethernet Routing Switch 5500 Series and 4500 Series, Hospitality Messaging Server 400, Contact Center 6.0, Wireless LAN 2300 Series and a variety of fixed and mobile IP phones.

Nortel is transforming the hospitality industry with innovative technologies and strategic services that can help enhance the guest experience, generate new revenues and improve operational efficiencies for hotels, resorts, casinos, stadiums and arenas. Nortel hospitality customers include such well-known hotel chains as Marriott International, Starwood Hotels & Resorts Worldwide and Hilton Hotels.